topic cancellation without explanation in Full Fibre

cancellation without explanation

FoxFarm — Fri, 21 Jul 2023 18:41:40 GMT

Although I had an activation date of July 6th, was surprised that it was not working, so I called Talk Talk support and the person agreed a new date of 27th July. This was because Openreach needed to sort out the connection.

However I have hust recd an email saying… Sorry you have cancelled…. I didn’t know I had.

So logged onto my Talk Talk account which states… Cancelled…..

Why is this? I haven’t had any other explanation…

Re: cancellation without explanation

Gliwmaeden2 — Fri, 21 Jul 2023 19:49:41 GMT

Staff will not be back on here before Monday, @FoxFarm.

You are best phoning on Saturday or using Chat either day at the weekend to look into this.

Full details of opening hours:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: cancellation without explanation

Arne-TalkTalk — Mon, 24 Jul 2023 09:22:45 GMT

Hi FoxFarm

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: cancellation without explanation

FoxFarm — Mon, 24 Jul 2023 10:56:10 GMT

Profile updated

Re: cancellation without explanation

Arne-TalkTalk — Mon, 24 Jul 2023 11:32:56 GMT

Hi @FoxFarm

Is this a new property ? Openreach notes show they cancelled the order "No router, or electricity. Rooms are boarded out. and not plastered. The engineer won't get drill through any wall due to boarding adding to thickness "

Re: cancellation without explanation

FoxFarm — Mon, 24 Jul 2023 14:07:20 GMT

My Unit AA Fox Farm, is completed, it has the Openreach connection from a box outside to a small unit inside the property. It has electricity and has block walls, there will be no 'boarding out' of my unit.

The builders are completing other properties on this site which ARE being boarded out, so I can only guess the Openreach engineer went to the wrong unit when they made the visit.

Re: cancellation without explanation

Arne-TalkTalk — Tue, 25 Jul 2023 11:07:00 GMT

The order will need to be placed again, You will need to contact the sales team again.

Sorry.

Re: cancellation without explanation

FoxFarm — Tue, 25 Jul 2023 11:34:11 GMT

I contacted the sales team yesterday, unfortunately I am unable to progress with a new order because my current account (cancelled by Talk Talk) uses my only email address and therefore I would need to create a new email address before a new order can be accepted.

This is something I am not prepared to do. So unfortunately it looks as if I will be using an alternative fibre provider.

Re: cancellation without explanation

Arne-TalkTalk — Thu, 27 Jul 2023 11:51:21 GMT

I'm sorry to read that, I have checked today and there are no email address connected to the account , it look's like one of our CS team have removed it.