topic Re: Eero 6 is junk in Full Fibre

Eero 6 is junk

pk1986 — Fri, 28 Jul 2023 16:43:22 GMT

Hopefully don't need to explain myself again - my old post summaries it well - https://community.talktalk.co.uk/t5/Fibre/eero-6-5Ghz-wifi-is-terrible/td-p/2824911

Moved since that post and after being at a copper connection for 9 months I'm moving again to a FTTP area (I won't go into the fact the line can do 900mb but talktalk only offer 150mb and won't let me leave penalty free)

So now I have to go through the whole process again of obtaining an Eero 6 Pro because the Eero 6 dual band is junk.

Can someone in TalkTalk do the right thing like you did last time and send me an Erro 6 Pro?

Re: Eero 6 is junk

ferguson — Fri, 28 Jul 2023 16:52:35 GMT

If you were previously sent an eero Pro 6 do you not still have it?

Re: Eero 6 is junk

pk1986 — Fri, 28 Jul 2023 18:13:46 GMT

Nope because as per the terms of the contract you are required to return them as to not be charged when moving to a none FTTP property.

Re: Eero 6 is junk

ferguson — Fri, 28 Jul 2023 18:27:20 GMT

Ah right, fair enough. In which case I recommend that you request a Hub 2 instead of the single eero, which in my opinion is a far better product and one that I happily use myself on a Full Fibre 150 service. 🙂

Re: Eero 6 is junk

Gliwmaeden2 — Fri, 28 Jul 2023 18:31:20 GMT

As last time, @pk1986, you'd be best speaking to the Future Fibre support team via Chat or phone:

03451 720074

I wonder if you can avoid early termination fees by using the Home Move team? I don't know whether it works when moving from copper to Full Fibre, but worth asking. They usually charge for the move, but if you take out a new contract (which you will be doing) that fee is waived.

I think that you should check:

https://community.talktalk.co.uk/t5/Articles/Home-move/ta-p/2205259

Re: Eero 6 is junk

ferguson — Fri, 28 Jul 2023 18:34:44 GMT

@Gliwmaeden2

I may be wrong, but the poster did say that they "won't let me leave penalty free," which I took to mean they accepted a home move instead of that?

Re: Eero 6 is junk

pk1986 — Fri, 28 Jul 2023 18:49:37 GMT

Nope they said I can't leave early. I asked them 3 times and to confirm with a manager. I'm stuck on 150mb for another 12 months despite other ISPs offering 900mb!

Re: Eero 6 is junk

pk1986 — Fri, 28 Jul 2023 18:50:32 GMT

Interesting there was no mention of a charge to move!

Re: Eero 6 is junk

ferguson — Fri, 28 Jul 2023 19:02:46 GMT

That's because you effectively agreed to a new contract, so any termination fees are waived. If you decided to move to another provider however you would have been liable under the terms of the existing contract.

Re: Eero 6 is junk

Gliwmaeden2 — Fri, 28 Jul 2023 19:42:15 GMT

Yes, all reading more clearly now!

Staff will not be back before Monday, @pk1986.

Last time that you were setting up FTTP you were told to speak to the Full Fibre team about the router, but these days forum staff do get more involved with the arrangements.

It might be a good idea to pick their brains re the router. In which case worth waiting till they are back on here next week.

If it can't wait, the F F support opens at 8am on Saturday. Phone lines not open for this on Sunday. Chat is available every day.

Re: Eero 6 is junk

Chris-TalkTalk — Mon, 31 Jul 2023 08:35:26 GMT

Hi pk1986,

If you still need assistance with this can you please add your account number to the private notes section of your community profile

Thanks

Chris

Re: Eero 6 is junk

pk1986 — Tue, 01 Aug 2023 12:21:42 GMT

Nope I didn't agree to a new contract - they said I could port the existing one over as an upgrade! I hope they have done this!

Re: Eero 6 is junk

pk1986 — Tue, 01 Aug 2023 12:22:08 GMT

Added as requested

Re: Eero 6 is junk

Chris-TalkTalk — Tue, 01 Aug 2023 12:55:18 GMT

Hi pkl1986,

I've sent you a PM to confirm some details so that we can look into this further

Chris

Re: Eero 6 is junk

pk1986 — Sat, 05 Aug 2023 15:35:57 GMT

Hi,

I've not heard anything since the PM

Re: Eero 6 is junk

Gliwmaeden2 — Sat, 05 Aug 2023 17:58:48 GMT

Staff will reply after the weekend, @pk1986.

Re: Eero 6 is junk

Chris-TalkTalk — Mon, 07 Aug 2023 07:13:54 GMT

Hi pk1986,

Thanks for answering the security questions, I've sent you a PM requesting a little more information

Chris

Re: Eero 6 is junk

pk1986 — Mon, 07 Aug 2023 20:40:23 GMT

For anyone else reading this Talktalk sent me an Eero 6 Pro again.

Re: Eero 6 is junk

Chris-TalkTalk — Tue, 08 Aug 2023 06:22:52 GMT

Thanks for the update 🙂

Re: Eero 6 is junk

KeithFrench — Sun, 22 Oct 2023 12:16:12 GMT

Hi @pk1986

Is your Eero stuck on channel 155 on the 5GHz band & running firmware V6.16.04?

If so, TalkTalk has a case raised for this problem with Eero's support. When I know if this is the case, then I will add you to the list of customers with this issue.