topic Re: VOIP on Fibre 65 VoIP not working in Full Fibre

VOIP on Fibre 65 VoIP not working

empatel96 — Fri, 04 Aug 2023 17:06:52 GMT

Hi,

I was put onto a Fibre65 VOIP contract about a month ago. I raised it as an issue that my VOIP isn't working.

I was made to go through some diagnosis procedures and send pictures through of my connection etc.

The first time I was told there was an issue with the cable and I would be sent a new one. That didn't arrive.

I raised it again and was told that it's a CityFibre issue and they would resolve the problem. I was given a reference number. Again, nothing has come of it.

On my router settings page, it says Voice is not registered.

Any calls to and from my landline do not work.

I understand I would be entitled to compensation and also would like this issue resolved.

Re: VOIP on Fibre 65 VoIP not working

Gliwmaeden2 — Fri, 04 Aug 2023 17:40:37 GMT

Staff won't be back till after the weekend, @empatel96, so I am afraid that there won't be progress any sooner.

Re: VOIP on Fibre 65 VoIP not working

mrwrighty — Fri, 04 Aug 2023 20:38:38 GMT

I’m on CityFibre with a Fibre 65 service and VOIP is not an option. VOIP is only available on BT circuits unless something has changed very recently.

Re: VOIP on Fibre 65 VoIP not working

Anonymous — Mon, 07 Aug 2023 05:46:10 GMT

Morning,

I'm sorry to hear this. Can I just confirm, are you using the Wifi Hub2 or the eero with the digital voice adapter please?

Thanks

Re: VOIP on Fibre 65 VoIP not working

empatel96 — Mon, 07 Aug 2023 05:56:38 GMT

It's a WiFi hub2

Re: VOIP on Fibre 65 VoIP not working

Anonymous — Mon, 07 Aug 2023 06:35:33 GMT

Morning,

Thanks for confirming. I can see that our fault team are currently looking into this. Have you been contacted by our faults team?

Thanks