topic Re: Strange setup eero, its not wireless in Full Fibre

Strange setup eero, its not wireless

gripster — Tue, 01 Aug 2023 22:33:27 GMT

So setup eero pro x 2 and waited for the huge increase to happen to my internet speeds.

Alas no, no one told me I had to use ethernet cables to reap the full fiber benefit. I'm a little dissapointed as now I have to tether to get good speeds. I spoke online with Leo from talktalk and he suggested I could get a 3rd eero pro to help with mesh in my flat. Is there a contact/process for this request.

Thanks in advance

Re: Strange setup eero, its not wireless

Chris-TalkTalk — Wed, 02 Aug 2023 07:07:50 GMT

Hi gripster,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Strange setup eero, its not wireless

gripster — Wed, 02 Aug 2023 07:20:10 GMT

Updated thanks

Re: Strange setup eero, its not wireless

Chris-TalkTalk — Wed, 02 Aug 2023 08:02:28 GMT

Thanks for updating but could you add the account number to the private notes section of your community profile

Thanks

Chris

Re: Strange setup eero, its not wireless

gripster — Wed, 02 Aug 2023 11:27:39 GMT

Updated thanks

Re: Strange setup eero, its not wireless

Chris-TalkTalk — Wed, 02 Aug 2023 13:14:23 GMT

OK thanks. What speeds do you get over wifi?

Chris

Re: Strange setup eero, its not wireless

gripster — Wed, 02 Aug 2023 14:04:20 GMT

Ok I thought I had done as you asked, I have no idea what else to do, this is beyond frustrating

Re: Strange setup eero, its not wireless

Chris-TalkTalk — Wed, 02 Aug 2023 14:10:44 GMT

You have done what I asked, just wondering what speeds you are actually getting over wifi. If you're throughput speeds are low we can see if there's anything that we can do

Chris

Re: Strange setup eero, its not wireless

gripster — Wed, 02 Aug 2023 14:51:16 GMT

Sorry Chris I kept reading the bottom post as latest

Wireless speeds in my lounge smart tv pc 300 down 90 up

Where I can use ethernet in bedroom on ps5 and computer 390 down 90 up not the 900 fft

Re: Strange setup eero, its not wireless

Chris-TalkTalk — Thu, 03 Aug 2023 07:30:13 GMT

OK thanks. Are the devices that you are running the speed tests on capable of wireless speeds higher than that?

Chris

Re: Strange setup eero, its not wireless

gripster — Tue, 08 Aug 2023 10:52:39 GMT

Yes they are. I was told by online chat Leo that I could request a further eero 6 pro to place in my lounge, so that's all I'm trying to do.

Re: Strange setup eero, its not wireless

Chris-TalkTalk — Tue, 08 Aug 2023 11:56:30 GMT

I can send another eero to test with but I think it's unlikely to make much difference as signal strength looks fine throughout your home.

Chris

Re: Strange setup eero, its not wireless

gripster — Tue, 08 Aug 2023 15:19:36 GMT

thank you i would very much appreciate that

Re: Strange setup eero, its not wireless

Chris-TalkTalk — Wed, 09 Aug 2023 07:02:05 GMT

OK, I've ordered the eero, it should be with you within a couple of days

Chris