topic Re: Router didn't arrive in Full Fibre

Router didn't arrive

Hindzia_0 — Thu, 10 Aug 2023 09:56:23 GMT

Two weeks ago (28.07.2023) i confirm order to upgrade Fibre 65 to Full Fibre... Tomorrow 11.08.2023 i have appointment with engineer to install wire and other stuff... but router never arrived.

I see a lot of customer have this problem...

Maybe its time to make some noise about this problem in social media.

Re: Router didn't arrive

Anonymous — Thu, 10 Aug 2023 10:11:54 GMT

Hello,

Thanks for your post. Can I just confirm, are you currently using a Wifi Hub router with your current connection?

Thanks

Re: Router didn't arrive

Hindzia_0 — Thu, 10 Aug 2023 10:13:59 GMT

Yes i sitll use my old Fibre 65 connection and router

Re: Router didn't arrive

Anonymous — Thu, 10 Aug 2023 10:20:33 GMT

Morning,

If you have the Wifi Hub router then this will work with the FTTP connection. Were you advised that you would receive a different router?

Thanks

Re: Router didn't arrive

Hindzia_0 — Thu, 10 Aug 2023 11:15:22 GMT

I read and waited for the package. Every time I increased my connection speed I got a new router.

Its, much better if i dont must change my router.

Re: Router didn't arrive

Karl-TalkTalk — Thu, 10 Aug 2023 11:22:22 GMT

We currently only supply the wifi hub router that you are using at the moment and do not have any other models available.

Thanks

Karl.