topic Re: Full Fibre 150 installed yesterday in Full Fibre

Full Fibre 150 installed yesterday

Barrowman — Thu, 10 Aug 2023 11:45:29 GMT

Hi folk, I hope someone can help this 79 year old understand why when I had fibre 65 copper wired to my house I had better wifi all over the house than I do now I have full fibre.

Yes I do have 150mb download speed in my lounge but everywhere else it drops down to it's lowest reading of 1.4mb in my conservatory where my wife sits in the afternoons. With my fibre 65 I used to get around 32mb speed in the conservatory - now it's virtually nothing and makes it impossible for her to watch anything.

Any comments appreciated, thank you.

Re: Full Fibre 150 installed yesterday

Karl-TalkTalk — Thu, 10 Aug 2023 11:47:33 GMT

Did you replace the router when you had fibre 150 installed ?

Karl

Re: Full Fibre 150 installed yesterday

Barrowman — Thu, 10 Aug 2023 11:53:06 GMT

Yes, it was replaced with an eero6 supplied by TalkTalk along with a voip box for my landline.

Re: Full Fibre 150 installed yesterday

Karl-TalkTalk — Thu, 10 Aug 2023 11:55:31 GMT

In the previous setup, did you only have a router, or did you have powerline adapters or wifi boosters in place ?

Karl.

Re: Full Fibre 150 installed yesterday

Barrowman — Thu, 10 Aug 2023 11:59:36 GMT

No, no powerline adapters or wifi boosters, to be honest I'm not even sure what they are....

Re: Full Fibre 150 installed yesterday

Karl-TalkTalk — Thu, 10 Aug 2023 12:36:24 GMT

OK, I'll get a second eero out to you, to use to extend the wifi signal and see if this helps with the signal coverage within the home.

Karl.

Re: Full Fibre 150 installed yesterday

Barrowman — Thu, 10 Aug 2023 14:07:57 GMT

Thank you Karl

I will look foreward to that and hopefully This old fella will be able to set it up okay. Thanks again.

Re: Full Fibre 150 installed yesterday

Karl-TalkTalk — Thu, 10 Aug 2023 14:15:39 GMT

No Problem 🙂

Karl

Re: Full Fibre 150 installed yesterday

Barrowman — Sat, 12 Aug 2023 13:14:16 GMT

New eero arrived yesterday, all appears to be working fine now its set up...

Thanks for your help Karl.

Re: Full Fibre 150 installed yesterday

Anonymous — Mon, 14 Aug 2023 05:10:30 GMT

Morning,

I'm really glad to hear this and thanks for confirming 🙂

Thanks

Re: Full Fibre 150 installed yesterday

Barrowman — Tue, 22 Aug 2023 14:58:39 GMT

Hello again support team.

Update...... The system worked well for a week after installing the second eero it constantly gave me 151 mbps but now it's gone downhill as you will see if you check my online speed checks.

The first speed check I did today was, download 58 mbps and 29 mbps upload, the second was 83mbps and 29mbps, I've just done a speed test on my iPhone and it's only 38 Mbps.

Tried to do your online connection test and it wont let me do one for some reason, in fact the only thing it will let me do is the speed test nothing else. Any comments, surgestions or anything else you can do to remedy this issue would be appreciated.

Thank you.

Re: Full Fibre 150 installed yesterday

Karl-TalkTalk — Wed, 23 Aug 2023 06:50:22 GMT

Can you try some wired speed tests via Sam Knows Speedtest

See how these compare to speed tests over wifi, to see if it is a wifi issue.

Thanks

Karl.

Re: Full Fibre 150 installed yesterday

Barrowman — Wed, 23 Aug 2023 11:20:03 GMT

Morning Karl.

I’ve tried Sam knows Speedtest and the results were a bit better today.

96.7Mbps 96.5, 97.6, 77.7 and 92.6.

Unfortunately I don’t know how to do a wired connection as I don’t have a suitable cable, I can’t see where to plug it into on eero or my laptop if I had one anyway.

I’m having to post this using my phone as I have only been able to login on my laptop once today it keeps saying “unable to access this information please try again later”.

Thank you for your patience with this 79 year old fella.

Re: Full Fibre 150 installed yesterday

Karl-TalkTalk — Wed, 23 Aug 2023 11:43:04 GMT

No Problem. Speed issues can be so difficult to pin down. You have to remember, there are actually to sides to the system, so when troubleshooting speed issues, we have the speed to the router, so thats the speed down the line to your home, then there is the speed from the device (router) to your device, phone, laptop etc.

This is why we often ask to test a wired connection to see if the speed being delivered is correct.

But it doesn't stop there, speed test sites themselves can vary, so it's always good to try a couple. Sam Knows is usually as reliable as most.

Karl.

Re: Full Fibre 150 installed yesterday

Barrowman — Wed, 23 Aug 2023 14:51:09 GMT

Thank you for that info Karl.

As a matter of interest I have just done another speed test on Sam Knows, 37.3 Mbps and also on TT, 33.3 Mbps. I also use Ookla

and that showed 41 .03 Mbps so there's not a lot between them.

Re: Full Fibre 150 installed yesterday

Karl-TalkTalk — Thu, 24 Aug 2023 06:34:09 GMT

Yes, speed tests sites are a little like weather reports, they all differ slightly 🙂

Karl.

Re: Full Fibre 150 installed yesterday

Barrowman — Thu, 24 Aug 2023 21:45:49 GMT

So the question is, what can we do about this?

Re: Full Fibre 150 installed yesterday

Karl-TalkTalk — Fri, 25 Aug 2023 05:47:50 GMT

Can you power off all equipment for 30 minutes, including the ONT, to reset the session.

Karl.

Re: Full Fibre 150 installed yesterday

Barrowman — Fri, 25 Aug 2023 11:40:48 GMT

What is an ONT?

Re: Full Fibre 150 installed yesterday

Karl-TalkTalk — Fri, 25 Aug 2023 11:44:47 GMT

The ONT is the little box with the lights on that Openreach installed. It will usually have labels such as LOS , PON, etc on the top.

The main light to worry about is LOS (Loss Of Service). If this ever turns red, then there is a fault outside.

Karl.