topic CCTV problems. in Full Fibre

CCTV problems.

PaoloGatti — Mon, 14 Aug 2023 20:51:44 GMT

I have had no end of problems trying to reconnect my CCTV system after having had the Full Fibre 150 installed. I have purchased and returned to Amazon no less than 5 different ethernet splitters/boxes to try and get it to work on the mobile app. The only thing that works is when it is connected to the old sagecom router. Which I cannot understand. Does anyone have any thoughts or answers as to where I'm going wrong? There must be a simple solution.please advise.

Thanks in advance.

Re: CCTV problems.

Anonymous — Tue, 15 Aug 2023 05:32:35 GMT

Morning,

I'm sorry to hear this. Just to confirm, are you using an eero? What happens when you try to connect, do you see a specific error message?

Thanks

Re: CCTV problems.

PaoloGatti — Tue, 15 Aug 2023 05:44:57 GMT

Hi Michelle, yes using an Eero, supplied by TalkTalk.

Only 2 ethernet ports in the back of the Eero(gateway) 1 for modem, and the other for TV. Tried several ethernet splitters/boxes in this port, it shows the CCTV system in the Eero app, but the CCTV won't connect online with it. However when I connect the old sagecom router into the spare Eero ethernet port and connect all the other ethernet cables into the old sagecom, everything works. I just don't get it?

Re: CCTV problems.

Anonymous — Tue, 15 Aug 2023 05:47:28 GMT

Hello,

Can I just confirm, have you tried following the troubleshooting steps in the eero app as there should be an option to contact the eero team?

Thanks

Re: CCTV problems.

mrwrighty — Wed, 16 Aug 2023 07:54:19 GMT

Not clear from your question whether your CCTV is connected via ethernet or Wi-Fi. When you refer to splitter boxes are you referring to ethernet switches (Boxes with multiple ethernet ports) if so these should work fine whatever the model, they are effectively dumb devices that distribute a LAN network. You plug one port in to the eero spare port then plug your TV in to the new switch. You camera DVR then also connects to this switch.

If you are referring to Wifi only, then some devices do not like an SSID that broadcasts both 2.4 and 5ghz speeds. Try temporarily disabling 5ghz and connect your CCTV.