topic Re: Fibre upgrade in Full Fibre

Fibre upgrade

trying2 — Tue, 15 Aug 2023 17:11:40 GMT

Free upgrade to full fibre with digital voice.. My sagecom hub is not Hub 2 so no port for telephone? Does the cityfibre bring a new hub 2 ? it's being installed tomorrow 16th August .. I only just spotted on today's email that I will have to 'plug phone into green socket' ... But I don't have a green socket ? presume they will supply a new hub 2 ?

Re: Fibre upgrade

MrBear2022 — Tue, 15 Aug 2023 20:40:50 GMT

My free upgrade came with a new hub with a piece of tape over the telephone socket. Mine was sent out in advance of th install so I'm surprised that yours hasn't been.

Re: Fibre upgrade

trying2 — Tue, 15 Aug 2023 21:53:21 GMT

Oh Ok .. thanks for reply .. Hmm wonder if they will bring one. like it says on the cartoon vid .. ? I accepted and confirmed the offer over a week or so ago .. then a sms came and new email last Wednsday saying they hadn't heard from me .. duhh. I confirmed again and looks like they are coming in morning.
Oh well see what happens AM Thanks for input.

Re: Fibre upgrade

ferguson — Tue, 15 Aug 2023 22:21:02 GMT

The installer will bring nothing more than the equipment required to connect you up to full fibre, including an ONT. If you have specifically signed up to a package which includes a digital voice service then TalkTalk should supply the necessary router and/or adapter. I have escalated this to the support team here for you, but it may be better if you contact the Full Fibre support team directly using the chat link towards the bottom of the page here. They will be open again from 8:00am in the morning.

Re: Fibre upgrade

trying2 — Wed, 16 Aug 2023 00:14:31 GMT

Oh Blimey.. thanks for that .
Unfortunately cityfibre say they are coming 8 AM 16th August . It's the Free upgrade package saying digital voice included as they will take away copper connection .
It mentions In the first Email that they will bring a box if required.
I noticed other areas they say 'the hub will be sent before the day', as you mentioned .so guess will have to see what happens tomorrow.
The landline and number is needed. As hospital use the landline to contact wife frequently regarding her cancer treatments ..
Many thanks for input .

Re: Fibre upgrade

ferguson — Wed, 16 Aug 2023 09:27:24 GMT

Did they bring a suitable router?

Re: Fibre upgrade

trying2 — Wed, 16 Aug 2023 09:55:13 GMT

They haven't turned up yet 🙂 .. says between 8/ 1.00 pm .. waiting game. 😞

Re: Fibre upgrade

trying2 — Wed, 16 Aug 2023 11:09:36 GMT

Phoned TT fibre and they say engineers will bring any necessary equipment .. .. when they turn up. 😛

Re: Fibre upgrade

trying2 — Wed, 16 Aug 2023 14:18:35 GMT

Hi Ferguson. the engineers were surprised I hadn't received a hub 2 through post .. They left me with A talkTalk hub 2 but I have to contact talktalk help now to get the TALKTALK firmware .. Then I can unplug my old and connect to new hub ... having a cuppa before I attempt to contact and make this Hub work on TT .. 🥸

Re: Fibre upgrade

trying2 — Wed, 16 Aug 2023 16:49:41 GMT

Hub works fine. 75mbps which is awesome after 16--18 mbps with copper .. So far so good.. 🙂

Re: Fibre upgrade

Arne-TalkTalk — Fri, 18 Aug 2023 09:11:26 GMT

keep us updated

Re: Fibre upgrade

trying2 — Fri, 18 Aug 2023 15:00:16 GMT

Hi Arne.. All working .. the phone too . As mentioned. above No router arrived by post but the engineers had some which meant I just had to call talk talk to register it or whatever with tt help .. But all good and working well .. the 75 mbps. is very welcome after 18mbps on copper .
Overall I'm pleased I now have full fibre from street and digital voice for the same price as my speed of 18mbps ... Though the range still gives poor wifi in the garden .. but hey ho .. Thanks. TT ..

Ps I thinks peeps on copper and getting good speeds more that 77 mbs should read the fact that this free upgrade gives guarantee of 77 mbps only .. I think ...
Thanks TT

Re: Fibre upgrade

ferguson — Fri, 18 Aug 2023 16:25:15 GMT

Glad to see you are sorted. Peeps on copper FTTC getting more than 80 meg are few and far between, G.fast enabled cabinets only from which you have to be no more than a couple of hundred metres at most. And of course those services will no longer exist when the copper network is eventually shut down. So consider yourself future-proofed as well as with better speeds than you could ever achieve before. 🙂

Re: Fibre upgrade

Arne-TalkTalk — Mon, 21 Aug 2023 11:02:20 GMT

Thanks for the update, Glad to read its all good.

Re: Fibre upgrade

trying2 — Fri, 20 Oct 2023 11:43:12 GMT

I was just about to start a topic on the free £25 voucher, which was awarded for accepting the free full fibre/ voice upgrade.. It says to wait 45 days before asking where it is . Anyhow, Full fibre upgrade was installed on 16th August 2023.. so i sent query to the icloud help yesterday ..They just replied and now it seems I have to wait 90 days ... not the 45 as stated on emails from full fibre .. Oh well .. save it for christmas lol ..

Re: Fibre upgrade

Arne-TalkTalk — Tue, 24 Oct 2023 09:17:32 GMT

Hi trying2

It can be received anytime between 45 and 90 days

Keep checking your spam/junk folders.

Re: Fibre upgrade

trying2 — Mon, 30 Oct 2023 13:31:42 GMT

Thanks Arne... I've been on holiday, and icloud rewards sent a mail wanting to know order number and other details, as they know nothing about the free voucher.. .. Of course I got no order number as it's a freebie for accepting the free upgrade.
I think I'll ignore the icloud email and do as you say .. wait until 90 days has passed .. ?

Re: Fibre upgrade

Arne-TalkTalk — Mon, 30 Oct 2023 14:16:07 GMT

I'll see if I can nudge them along.