topic 500MB Full fibre still showing as Inflight for over a month in Full Fibre

500MB Full fibre still showing as Inflight for over a month

Sukyb — Mon, 21 Aug 2023 15:26:02 GMT

After going through your sales team a number of times to place an order only for it to not activate with wasted time waiting to cut a long frustrating story short, the third time the order went through but has been stuck at inflight for over a month. I already had full fibre with TalkTalk before so no engineer visit is required as the infrastructure is in place, and can be remotely activated.

How can I get this order removed from inflight so I can have my full fibre Internet up and running again? As currently I have no Internet.

Re: 500MB Full fibre still showing as Inflight for over a month

Arne-TalkTalk — Tue, 22 Aug 2023 13:00:30 GMT

Hi Sukyb

Sorry that you are having problems.

I have requested the Inflight order to be progressed to cancelled.

Re: 500MB Full fibre still showing as Inflight for over a month

Arne-TalkTalk — Thu, 24 Aug 2023 10:28:59 GMT

Hi @Sukyb

The inflight order has been moved to cancelled, you can place a new order.

Regards.