Rebooking FTTP installation

16785 — Tue, 22 Aug 2023 17:26:44 GMT

We were contacted by talktalk about the full fibre upgrade but chose to delay at the time and now have issues booking a new appointment to have it installed, calling and text chat were both to no avail, how can we progress this?

The email for reference:

"We've got great news. We’re going to upgrade your home to full fibre broadband, free of charge. Your update is part of a wider, once in a generation, digital broadband upgrade happening across the UK. You can watch a brief video that explains more about it here www.talktalk.co.uk/fibreupgrade.

As a loyal TalkTalk customer, we’re prioritising your upgrade to full fibre, so that you can benefit sooner from this faster and more reliable broadband. Your upgrade is free of charge and your existing contract, telephone number and extra services won't change. We’ve arranged for an engineer from our partners Openreach, to install it to your home."

Re: Rebooking FTTP installation

Karl-TalkTalk — Wed, 23 Aug 2023 06:52:56 GMT

Because you postponed the offered upgrade, you will now have to place a fresh order via the sales teams. If you call in and advise you want to switch to full fibre, the agents can transfer you and place the order for a full fibre install.

Thanks

Karl.

topic Re: Rebooking FTTP installation in Full Fibre

Rebooking FTTP installation

Re: Rebooking FTTP installation