topic Re: Install No router in Full Fibre

Install No router

jbeee — Fri, 25 Aug 2023 15:44:57 GMT

Getting my Full fibre installed today but the router hasn't come yet, will my existing service continue to work?

Re: Install No router

ferguson — Fri, 25 Aug 2023 15:54:11 GMT

Which router do you have? As long as it has a WAN port to connect to the fibre ONT then you should be OK.

Re: Install No router

jbeee — Fri, 25 Aug 2023 15:56:58 GMT

It a 633 super router I think.

Re: Install No router

ferguson — Fri, 25 Aug 2023 16:03:29 GMT

Ah, that is a rather old model. I am not sure there to be honest.

Re: Install No router

jbeee — Fri, 25 Aug 2023 19:50:17 GMT

So the install went smoothly but I have no router.... The existing broadband and phone have been automatically switched off so now no phone and WiFi. Connected a computer to the modem via powerline adapters. Not impressed. Talktalk said Yodel tried to deliver it today but nothing in their track info and no card. Pants!

Re: Install No router

ferguson — Fri, 25 Aug 2023 20:08:22 GMT

I think "pants" is putting it mildly, what a let down. 😕

I doubt there is much the support team here can do to hasten the arrival of your new router and we are of course heading into a Bank Holiday weekend, they are unlikely to respond until Tuesday at the earliest. All I can suggest in the meantime is that you keep pestering customer services directly and maybe they can establish what is happening with the wretched Yodel delivery.

Re: Install No router

Anonymous — Tue, 29 Aug 2023 05:16:19 GMT

Morning,

I'm sorry for the delay. Has the router arrived since your last post?

Thanks

Re: Install No router

jbeee — Tue, 29 Aug 2023 15:55:17 GMT

So the router is setup but my phone line is dead? Do a need an adapter to connect my phone to the eero? It's only got 2 ports so how do I also contact my powerline adapters for TT TV if the phoneline uses the second one?

Re: Install No router

ferguson — Tue, 29 Aug 2023 17:57:35 GMT

If you ordered a Full Fibre service with VoIP then you should also have had a DVA supplied which you connect to the eero and then to your phone. For additional ethernet connections you can get a multiport ethernet switch.

Re: Install No router

Anonymous — Wed, 30 Aug 2023 05:24:45 GMT

Morning,

Thanks for confirming. Did you also receive a Digital Voice Adapter? (DVA)

Thanks

Re: Install No router

jbeee — Wed, 30 Aug 2023 05:58:30 GMT

Morning,

No didn't receive a DVA. Also I use powerline adapters to connect the TT TV to the internet.

Thanks

Re: Install No router

Chris-TalkTalk — Wed, 30 Aug 2023 07:46:06 GMT

Hi jbeee,

I've ordered the DVA, it should be with you within a couple of days

Thanks

Chris

Re: Install No router

jbeee — Fri, 01 Sep 2023 11:57:25 GMT

Thanks for this, it's ironic that TalkTalk use Yodel to send their new kit but returns are via Royal Mail 48 tracked.

Re: Install No router

Chris-TalkTalk — Fri, 01 Sep 2023 12:10:23 GMT

No problem 🙂