topic Re: Engineer no show in Full Fibre

Engineer no show

lewwat — Wed, 30 Aug 2023 10:11:46 GMT

An engineer appointment was arranged for the 21st August between 8:00am/1:00pm,

the appointment was confirmed by email [01/08] & telephone call [19/08] The appointment was not

filled, I've had no explanation or apology from either TalkTalk or City Fibre.

Could someone now please explain to me why the appointment was not filled.

Lewis Watson

Gliwmaeden2 — Wed, 30 Aug 2023 10:27:11 GMT

When they don't show up, Talktalk should pay you via the automatic compensation scheme, @lewwat.

It's not going to match lost earnings but is a token:

You should follow up the missed appointment to find out what is happening:

03451 720074 gets you through to the Full Fibre team.

lewwat — Wed, 30 Aug 2023 10:40:19 GMT

Thanks for your speedy response, The phone number no longer gets you through to the Full Fibre team , you are now sent

a What'sap link, which directs you to this community page, TalkTalk communications company beyond ironic.

I'll check out the compensation . To add insult to this, my neighbour directly opposite has just this morning had his work done.

Anonymous — Wed, 30 Aug 2023 10:55:34 GMT

Hello,

I'm really sorry to hear this. Can I just confirm, was this engineer visit for an installation of a new service or for a fault please?

Thanks