topic Re: Running line test fails in Full Fibre

Running line test fails

wmorrish — Fri, 01 Sep 2023 21:30:54 GMT

My full fibre has died, I'm no longer getting a WAN IP address. The openreach fibre box is not flashing red.

When I run a line test it stops halfway and states:

We’ve run into a problem

Sorry, we’re working hard to resolve this issue.

Please try again later.

Help!

Thanks

Re: Running line test fails

GeorgLee1994 — Fri, 01 Sep 2023 21:46:29 GMT

Me too, nothing to add except you aren't the only one. This is getting tiresome

Re: Running line test fails

Gliwmaeden2 — Fri, 01 Sep 2023 22:38:54 GMT

@GeorgLee1994, could you start your own thread, as staff will need to look into your issue separately?

They won't be back on here before Monday.

@wmorrish and @GeorgLee1994, make sure that you have completed your community forum profile details for TT staff to identify your account.

Add your account number in Personal Information.

Go via your avatar/name; settings. SAVE CHANGES.

Re: Running line test fails

Anonymous — Mon, 04 Sep 2023 05:56:23 GMT

Morning,

I'm really sorry to hear this. Have you been in contact with our Future Fibre faults team since your last post?

Thanks

Re: Running line test fails

wmorrish — Mon, 04 Sep 2023 07:19:05 GMT

Morning, this fixed itself over saturday night.

I was confused about the 24/7 support however, with no one from TT looking at this over the weekend?

Re: Running line test fails

Anonymous — Mon, 04 Sep 2023 07:24:30 GMT

Morning,

Thanks for confirming and I'm glad to hear this. TalkTalk support staff are here Monday to Friday and our members are here 24/7 and are able to provide general none account specific advice until we are back online.

Thanks