topic Re: Fibre500 Connection Status in Full Fibre

Fibre500 Connection Status

cj_banks — Tue, 12 Sep 2023 21:41:43 GMT

My Fibre500 service appears to be working well. Out of interest I ran the connection status check. It reported something along the lines of ' it appears there may be a problem with your line'. It advises me to run a line test which will disconnect my service for 5 minutes.

Can anyone advise whether the line test is appropriate for a full fibre installation or is it relevant only for copper connections?

Re: Fibre500 Connection Status

Gliwmaeden2 — Tue, 12 Sep 2023 22:26:54 GMT

The line tests via My Connection have been giving somewhat wayward results, @cj_banks, whether for Full Fibre / FTTC/ phone lines etc so simply, for the sake of some certainty, wait for staff to respond during the day.

Re: Fibre500 Connection Status

Karl-TalkTalk — Wed, 13 Sep 2023 05:31:49 GMT

I would not worry about the tests via My Account, as long as your broadband is working for you without any issues.

Karl.