topic Re: BT8500 keeps losing time & date in Full Fibre

BT8500 keeps losing time & date

p29220 — Sun, 27 Aug 2023 10:27:52 GMT

Since having full fibre installed my cordless BT8500 phones keep losing current time & date. Is it the GrandStream DVA?

Re: BT8500 keeps losing time & date

mrwrighty — Mon, 28 Aug 2023 20:16:26 GMT

On a copper service I believe the time and date is part of the caller ID and was set automatically by incoming calls, but as far as I know VOIP doesn’t support this so you will have to manually set the time and date.

Re: BT8500 keeps losing time & date

Anonymous — Tue, 29 Aug 2023 05:11:16 GMT

Morning,

I'm sorry for the delay. Can I just confirm, does this only happen when you receive an inbound call?

Thanks

Re: BT8500 keeps losing time & date

Anonymous — Wed, 30 Aug 2023 06:30:32 GMT

Morning,

Just to add, our team are still investigating this particular issue and we'll post back as soon as we know more.

Thanks

Re: BT8500 keeps losing time & date

p29220 — Fri, 01 Sep 2023 10:21:39 GMT

Yes, it happens on inbound calls only.

Re: BT8500 keeps losing time & date

Chris-TalkTalk — Fri, 01 Sep 2023 11:55:44 GMT

OK thanks, we'll let you know when we have any more information

Chris

Re: BT8500 keeps losing time & date

Anonymous — Mon, 04 Sep 2023 12:38:08 GMT

Hello,

No further updates as yet. The team are still investigating.

Thanks

Re: BT8500 keeps losing time & date

Anonymous — Thu, 07 Sep 2023 06:38:31 GMT

Hello,

Our team are still looking into this. We have a call with our Devices Manager later today so I will ask for an additional update.

Thanks

Re: BT8500 keeps losing time & date

Anonymous — Fri, 08 Sep 2023 07:01:23 GMT

Morning,

The team have advised that they are trying to replicate this themselves so once they have fully completed the testing we should know more then.

Thanks

Re: BT8500 keeps losing time & date

Anonymous — Thu, 14 Sep 2023 05:39:54 GMT

Morning,

We have another call with our Devices Manager this afternoon so I will check for an update on this testing and will post back tomorrow morning with an update on how this is getting on and if we have any further updates that we can share. Thanks for your patience.

Thanks

Re: BT8500 keeps losing time & date

Anonymous — Fri, 15 Sep 2023 05:13:41 GMT

Morning,

No additional update as yet. I will continue to chase and update this topic.

Thanks

Michelle

Re: BT8500 keeps losing time & date

Anonymous — Tue, 19 Sep 2023 06:07:35 GMT

Hi,

Just an update to advise that this has now been replicated by the team and they are now working on how to resolve this.

Thanks

Michelle

Re: BT8500 keeps losing time & date

Anonymous — Mon, 25 Sep 2023 09:26:38 GMT

Hello,

The team are still working on a fix, no additional updates as yet.

Thanks

Michelle

Re: BT8500 keeps losing time & date

Anonymous — Mon, 25 Sep 2023 12:00:03 GMT

Good afternoon,

Would you mind retesting please to see if this is now working ok for you?

Thanks

Michelle