topic Re: Help re-connecting wireless printer/scanner - new router in Full Fibre

Help re-connecting wireless printer/scanner - new router

ANC_567 — Thu, 07 Sep 2023 10:35:37 GMT

Grateful for any help....

A month ago I changed to Full Fibre 65 and received a FAST 5464-2.T4 router. Since then it has been almost impossible to wireless connect my printer HP3050A J611n. It is on 2.4ghz band.

I've checked the wifi signal through the house, and actually the FAST 5464 seems no better if not worse than my old talktalk router, and to be honest the printer location ain't great (about-65dBm to -73dbm). However, I've moved the printer near my router (about -35 dBm), but it still won't play ball.

I've tried countless WPS button set ups to connect the printer (it says the current configuration is WPA_PSK) but almost exclusively without success.

There is also a PIN set up option on printer wifi, but I've no idea where to get the PIN qnd where to enter it on my router settings (192.168.1.1).

I've seen suggestions of changing network names and SSID away from default (presumably having to reconnect all my other devices using this), but don't know if this would help.

Other thing I'm not sure about is all the stuff about (802.a/c/n??) or whatever those settings mean..can't remember what they actually are on modem and printer

As far as I know the drivers are as late as possible on printer

Where do I start? Do I also need to refer to HP help?

Many thanks

Re: Help re-connecting wireless printer/scanner - new router

Debbie-TalkTalk — Thu, 07 Sep 2023 10:38:58 GMT

Hi ANC_567

I had some issues myself recently with my own HP printer and I had to split the SSID's as my printer will only connect on 2ghz.

Did you try factory resetting the router using the pin hole reset for ten seconds and then splitting the SSID's again?

Re: Help re-connecting wireless printer/scanner - new router

KeithFrench — Thu, 07 Sep 2023 10:42:47 GMT

The easiest way is always to change the new router's network name (SSID) & password to that of your old router.

The other way is to set the printer's Wi-Fi settings to default so that it no longer knows the SSID & password of your old router. Then use WPS again (make sure that WPS is enabled in the 5364) to connect it to the new router.

Re: Help re-connecting wireless printer/scanner - new router

Debbie-TalkTalk — Thu, 07 Sep 2023 10:43:59 GMT

Thanks @KeithFrench I find the HP printer instructions very confusing but always manage to get there in the end 🙂

Re: Help re-connecting wireless printer/scanner - new router

mrwrighty — Thu, 07 Sep 2023 11:16:31 GMT

Some devices do not like connecting to SSID's that broadcast both 2.4ghz and 5ghz Wi-Fi. Go to your router settings, turn off 5ghz Wi-fi and then add your printer. Once connected you should be able to re-enable the 5ghz Wi-Fi.

Alternatively add a dedicated 2.4ghz SSID.

Re: Help re-connecting wireless printer/scanner - new router

ANC_567 — Thu, 07 Sep 2023 11:57:55 GMT

Thanks all...

On way to work now so have to try tomorrow.

Sorry, bit clueless here. How do you split SSID? Simply rename them?

Or how do u add a dedicated channel?

I think i tried defaulting the printer settings before an attempt to connect to new router

Thanks again

Re: Help re-connecting wireless printer/scanner - new router

KeithFrench — Thu, 07 Sep 2023 14:11:08 GMT

The simplest method, as I said in my initial reply, is to set the new router's SSID & password to that of your old router. You may need to reboot the printer afterwards.

Re: Help re-connecting wireless printer/scanner - new router

Debbie-TalkTalk — Fri, 08 Sep 2023 05:54:14 GMT

Hi ANC_567

How are you getting on? Do you need further assistance?

Re: Help re-connecting wireless printer/scanner - new router

ANC_567 — Fri, 08 Sep 2023 06:28:19 GMT

Things to do today...will try later or tomorrow with the printer. Thanks again though

Re: Help re-connecting wireless printer/scanner - new router

Debbie-TalkTalk — Fri, 08 Sep 2023 06:32:49 GMT

Hi ANC_567

Ok no problem. Let us know if you do need any further assistance.

Thanks

Re: Help re-connecting wireless printer/scanner - new router

ANC_567 — Sat, 09 Sep 2023 16:56:55 GMT

Hi All,

I've now chnged my WIFI network name and password to that of the old router, changed the SSID of the 5gHz so that its different from 2.4, and also turned 5gHZ off while trying to connect the printer through WPS push button, but still no joy.

Now though my router dashboard shows the printer and its signal strength listed as a device on 2.4gHz, but the printer still shows a flashing 'no wifi'.

Sorry, but if I try wifi set up by PIN on the printer, where do I enter this on my router settings? Doesnt seem obvious

Re: Help re-connecting wireless printer/scanner - new router

mrwrighty — Sat, 09 Sep 2023 17:25:58 GMT

If you have separated your WiFi 2.4 and 5ghz there is no need to turn off the 5ghz. That only necessary on a shared SSID.

Try a factory reset of the printer and start again.

Re: Help re-connecting wireless printer/scanner - new router

Anonymous — Mon, 11 Sep 2023 05:30:04 GMT

Morning,

How are you getting on? Do you still need help with this?

Thanks

Re: Help re-connecting wireless printer/scanner - new router

ANC_567 — Mon, 11 Sep 2023 17:28:02 GMT

Thanks but am away on holiday now til the weekend, so will have to try again then.

Didnt get on very well. I found my old router SSID and password and changed to that, also turned off the 5gHz temporarily, but the printer wouldnt connect. Although i had already defaulted settings on printer, could that have been a wrong move meaning it forgot my old router as well?

What i am struggling with is the printer alternative to WPS push button set up...it gives me a PIN for that manual option, but I just dont know where I enter that PIN on my router config..sorry if that's a muppet question.

Re: Help re-connecting wireless printer/scanner - new router

mrwrighty — Mon, 11 Sep 2023 17:50:28 GMT

Defaulting or factory resetting the printer will have lost all previous settings.

WPS is a button you press on the router and then you use the same option in order to connect your device through the interface. I think the WPS pin you are seeing is connecting a computer to the printer.

On the router will be a WPS button and on the printer and option to connect using WPS. Following the instruction below. You need to press and hold the Wifi button then select WPS.

This would still rely on 2.4ghz working correctly and being accessible but worth a try.

Taken from the Printer manual http://h10032.www1.hp.com/ctg/Manual/c02853536

Re: Help re-connecting wireless printer/scanner - new router

ANC_567 — Mon, 11 Sep 2023 21:42:59 GMT

Hi MrWrighty,

I really do appreciate all attempts to help, and i thank you for the HP manual excerpt, but i think you're missing the point.

Ive tried the WPS push button setup between printer and router several times, including with printer close to router, and it aint having it.

As you can see at the bottom of the manual excerpt, it says for PIN setup, to 'follow the instructions on the screen'....well, those instructions are to 'enter the (given) PIN into the router configuration page'...but I just cant see where in the router settings to enter a PIN! It may not work, but I'd like to try.

Re: Help re-connecting wireless printer/scanner - new router

mrwrighty — Tue, 12 Sep 2023 06:06:13 GMT

As I mentioned in my comment the pin option is not relevant in this instance that’s why you cannot find where to enter the PIN number.

We can only help based on information given so I would suggest there is something in your setup that isn’t quite right.

I’ve connected many a printer to many a Wifi and never ever had an issue hence my suggestions. I was replying to your previous post where you mentioned using the WPS pin which is not relevant in this instance and why I referred to the use of WPS.

Ive exhausted my suggestions I think so I’m out.

Re: Help re-connecting wireless printer/scanner - new router

Debbie-TalkTalk — Tue, 12 Sep 2023 05:41:00 GMT

Hi ANC_567

Which router are you using? (make and model)

Re: Help re-connecting wireless printer/scanner - new router

ANC_567 — Tue, 12 Sep 2023 08:55:25 GMT

Really appreciate your help Mr Wrighty, and all points re: PIN taken on board now.

Thanks for the manual link anyway, I'll go back and look at all that and start again, when I get home.

Re: Help re-connecting wireless printer/scanner - new router

ANC_567 — Tue, 12 Sep 2023 08:56:41 GMT

FAST 5464-2.T4 router