topic Ive been restricted in Full Fibre

Ive been restricted

Chris843 — Tue, 19 Sep 2023 11:24:06 GMT

I noticed my internet was slow today and trying to uodate a game the eero router went red and it stopped working, i called talktalk collections team and everything was in order and they were going to lift the restriction but it still hasnt lifted yet

Re: Ive been restricted

Chris-TalkTalk — Tue, 19 Sep 2023 11:45:45 GMT

Hi Chris,

Could I just ask, is your Full Fibre service on an Openreach or City Fibre circuit?

Chris

Re: Ive been restricted

Chris843 — Tue, 19 Sep 2023 11:47:17 GMT

I think city fibre circut

Re: Ive been restricted

Chris-TalkTalk — Tue, 19 Sep 2023 11:56:03 GMT

OK thanks, which lights are on, on the ONT?

Chris

Re: Ive been restricted

Chris843 — Tue, 19 Sep 2023 11:58:17 GMT

All 4 lights are on,the eero has white light on aswell..cant connect anytging to wifi

Re: Ive been restricted

Chris-TalkTalk — Tue, 19 Sep 2023 12:44:45 GMT

Hi Chris,

I'm sorry about this but I think you are going to need to speak to our Future Fibre team as I don't have access to the systems to resolve this for you

Chris

Re: Ive been restricted

Chris843 — Tue, 19 Sep 2023 12:50:08 GMT

Will i speak to them on here or phone them?

Re: Ive been restricted

Chris-TalkTalk — Tue, 19 Sep 2023 13:15:21 GMT

If you could go to the following help article and click on live chat online, this will route you to the correct team - How Full Fibre is installed - TalkTalk Help & Support

Chris