topic Re: Eero 6 poor wireless in Full Fibre

Eero 6 poor wireless

DYWinter — Tue, 19 Sep 2023 23:47:21 GMT

So my old router broke and had to put Eero 6 in. All fine and dandy for few hours...

What happens is wireless devices constantly disconnect or can't maintain connection. Think Alexa and smart home setup being completely useless because of it. Eero is up to date, so are wireless devices, its in my room, 13 devices total two of which are wired via 1Gbit switch. Both work completely fine.

Is there a way to salvage this apparently useless router or do I need to buy a proper router?

Re: Eero 6 poor wireless

Chris-TalkTalk — Wed, 20 Sep 2023 07:31:02 GMT

Hi DYWinter,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Eero 6 poor wireless

DYWinter — Wed, 20 Sep 2023 08:08:41 GMT

Updated my deets. Well except alternative contact number as I don't have one

As for Eero. Ordered a real router from Amazon and replacing Eero with it, should arrive in the evening

Re: Eero 6 poor wireless

Chris-TalkTalk — Wed, 20 Sep 2023 08:35:49 GMT

Thanks but could you add either your TalkTalk landline telephone number or your account number to your community profile

Thanks

Chris

Re: Eero 6 poor wireless

DYWinter — Wed, 20 Sep 2023 08:56:45 GMT

This one can be closed. Ordered a proper router

Re: Eero 6 poor wireless

Debbie-TalkTalk — Wed, 20 Sep 2023 08:57:45 GMT

Hi DYWinter

Thanks for letting us know.

Debbie

Re: Eero 6 poor wireless

ONTnonotagain — Thu, 21 Sep 2023 16:34:27 GMT

You may face further problems with a 3rd party router unless it's used as an AP, if it doesn't connect using the wizard as a stand alone you may need to contact support, if it's a TPLink router the chances are it won't connect, the secret is vlan 0 (zero) in the router settings but TPL don't allow a vlan lower than 2.

Hope this saves you a lot of hair pulling & cussing, if this is the case message Chris he knows exactly how to sort it so it'll work.

Re: Eero 6 poor wireless

DYWinter — Fri, 22 Sep 2023 09:32:02 GMT

No problems with TP-Link Archer AX12. Connected pretty much right off the bat, copied wireless details on it, unplugged eero, waited for wireless devices to switch over and ta-da! Everything works perfectly

So root cause was that eero router and its shining lack of functionality