topic Re: poor upload speed in Full Fibre

poor upload speed

pintudey — Tue, 22 Aug 2023 17:48:22 GMT

Hi,

I got my Fibre 500 today, downloading speed seems very good as expected however, the upload speed is between 1.5 - 7 Mbps. which is well under SLA (71Mbps) even though the speed test on eero app shows 35Mbps upload.

Also, no eero advanced security is enabled.

Could you please help

Thank you

Pintu

Re: poor upload speed

pintudey — Tue, 22 Aug 2023 18:55:54 GMT

a screenshot of speed test

Re: poor upload speed

Karl-TalkTalk — Wed, 23 Aug 2023 06:56:43 GMT

Can you try a wired speed test via Sam Knows Speedtest and let me know what the results show.

This will rule out a wifi issue.

Karl.

Re: poor upload speed

pintudey — Wed, 23 Aug 2023 19:43:19 GMT

Hi Karl,

just done the speed test as you recommended.

Result - Sam Knows Speedtest

Download 521.1 Mbps

Upload 53.9 Mbps

Latency 3.4 ms

However, upload speed over wifi remain same.

How to fix it?

Thank you

Pintu

Re: poor upload speed

Karl-TalkTalk — Thu, 24 Aug 2023 06:29:09 GMT

If speed wired is ok, but still low over wifi , it could be wifi interferance or the device itself, or the router (Eero).

were the wifi tests done close to the eero ? Do you just have the one eero connected to the ONT ?

Karl.

Re: poor upload speed

pintudey — Thu, 24 Aug 2023 07:18:42 GMT

Hi Kar,

Yes! Tests were done just next to the eero and I have only one eero connected to the ONT.

I have connected my previous TalkTalk hub (Black router) to test. The result was the same as Eero.

I have tested at least 3 mobile devices (2 of them support wifi6) and 2 Windows laptops

Thank you

Pintu

Re: poor upload speed

Karl-TalkTalk — Thu, 24 Aug 2023 07:24:09 GMT

To verify the upload speed over wifi is being recorded correctly, can you open up the browser on your phone, type speedtest into the google search box and run the google speedtest.

does it show the same as the one you have been using ?

Karl.

Re: poor upload speed

pintudey — Thu, 24 Aug 2023 07:33:58 GMT

Hi Karl,

I used to get atleast 7Mbps upload across all of my devices, on fibre 65.

Re: poor upload speed

Karl-TalkTalk — Thu, 24 Aug 2023 07:38:05 GMT

OK, can you power off the ONT and all equipment for 30 minutes to fully reset the session.

Thanks

Karl.

Re: poor upload speed

pintudey — Thu, 24 Aug 2023 07:47:18 GMT

Hi,

Sure! I will do that in the evening and let you know.

Thank you

Pintu

Re: poor upload speed

Karl-TalkTalk — Thu, 24 Aug 2023 07:58:18 GMT

No Problem 🙂

Karl

Re: poor upload speed

pintudey — Fri, 25 Aug 2023 06:01:50 GMT

Morning Karl,

Here is the speed test result after power down for 30 minutes all equipment.

Thank you

Pintu

Re: poor upload speed

Karl-TalkTalk — Fri, 25 Aug 2023 06:12:52 GMT

Ok, this is a strange issue. I've a new EERO on the way as I want to see if this will change the readings. When this arrives, power off the ONT for 30 minutes, connect the new EERO, then power on and set it up.

Karl.

Re: poor upload speed

pintudey — Tue, 29 Aug 2023 08:06:24 GMT

Morning Karl,

Here is the speed test result with the new Eero.

Device that supports wifi 6

Device that doesn't support WiFi 6

Does it mean, it could be an issue with the cable or ONT device itself?

Thanks

Pintu

Re: poor upload speed

Anonymous — Tue, 29 Aug 2023 08:20:51 GMT

Morning,

Can I just confirm, what speeds do you see if you run a wired speed test directly at the ONT with the eero removed please?

Thanks

Re: poor upload speed

pintudey — Tue, 29 Aug 2023 09:08:22 GMT

Morning Michelle,

Here are the speed test results directly at ONT.

Thanks

Pintu

Re: poor upload speed

Karl-TalkTalk — Tue, 29 Aug 2023 09:15:54 GMT

can you swap out the ethernet cable that goes from the ONT to the eero so we know that it is not faulty.

Karl

Re: poor upload speed

pintudey — Tue, 29 Aug 2023 13:58:29 GMT

Hi Karl,

I am using the new cable, which came with the new eero.

Thank you

Pintu

Re: poor upload speed

pintudey — Tue, 29 Aug 2023 14:58:47 GMT

Hi Karl,

Would it be possible to move my connection to a different connectorised block terminal port?

Thank you

Pintu

Re: poor upload speed

Chris-TalkTalk — Wed, 30 Aug 2023 07:35:16 GMT

Hi pintudey,

Do you get the slow wifi upstream speeds on more than one device?

Chris