Trying to upgrade to full fibre and failing

gallag-player — Thu, 21 Sep 2023 15:07:17 GMT

Full fibre was installed in our street about 6 months ago and one of our neighbours has upgraded to 900MB with BT and it works well.

I have been getting emails for several months from TALKTALK suggesting I upgrade to FF, but if I go into my acount it only shows me Fibre 150.

If I enter my postcode and house number as a new customer I get offered up to 900MB.

I bit the bullet and rang TALKTALK up and was told the only upgrade they could offer me was F150 as there was no FullFibre in my area, I explained the above and they went awat to the Customer Loyalty team who came back with the same message, not available.

To see were I got to I went as a new customer and was able to select FF900 as being available at my address, but interestingly when I click selecting it, it then gives an error saying not available.

I have told them I'll give them a month to sort it out and as I am outside of my contract period will move to BT, who are offering F900 for £42 (compared to TT £50) and I''ll pay the £5 a month to keep my email accounts.

Re: Trying to upgrade to full fibre and failing

Arne-TalkTalk — Mon, 25 Sep 2023 08:57:52 GMT

Hi gallag-player

Thanks for your post.

Your service is currently Gfast, this means that there is no option to upgrade to Full Fibre without first cancelling the line and installing a new one which would require a loss of service for around 10 days.

Sorry for any confusion.

topic Trying to upgrade to full fibre and failing in Full Fibre

Trying to upgrade to full fibre and failing

Re: Trying to upgrade to full fibre and failing