topic Re: internet dropping out in Full Fibre

internet dropping out

Karen656 — Sun, 26 Feb 2023 15:22:56 GMT

I have a unltra fibre optic box and there are three lights near the bottom - status which is green, fault with is red and chg/dischg which is not on. do I have a fault ? is this why my internet keeps dropping

Re: internet dropping out

KeithFrench — Sun, 26 Feb 2023 21:57:16 GMT

Yes it sounds like it. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: internet dropping out

Chris-TalkTalk — Mon, 27 Feb 2023 08:38:39 GMT

Hi Karen,

The red light indicates that the battery may have a fault but the other two lights look OK. When the connection drops do all devices lose their connection to the internet?

Chris