topic Re: York Outage? in Full Fibre

York Outage?

Googlyamnesiac1 — Mon, 20 Feb 2023 19:42:15 GMT

My connection in yo32 (Huntington) has been off since 3pm. is there a known outage? Is there a number I can call? I've been on live chat over an hour and have had no response so not exactly helpful.

Re: York Outage?

Gliwmaeden2 — Mon, 20 Feb 2023 23:16:18 GMT

@Googlyamnesiac1, there are currently significant problems in the York area (listed by BT).

For staff to investigate for you, please complete your community forum profile details. Go via your avatar/name; settings; add your landline phone number/Talktalk account number to your Personal Information; SAVE CHANGES.

Staff will pick up your thread and respond during the day (Monday to Friday) on this forum.

Other means of contacting Talktalk and opening hours:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: York Outage?

Anonymous — Tue, 21 Feb 2023 07:04:57 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: York Outage?

Googlyamnesiac1 — Tue, 21 Feb 2023 08:49:05 GMT

I have updatd my personal profile - the connection is still down this morning

Re: York Outage?

Anonymous — Tue, 21 Feb 2023 08:56:26 GMT

Morning,

Can I just confirm, do you have a FTTP/UFO connection? What lights are currently on the ONT box at the moment? As soon as we have confirmed this then I will contact the team directly.

Thanks

Re: York Outage?

Googlyamnesiac1 — Tue, 21 Feb 2023 08:59:05 GMT

Yes it's UFO. There is a red light next to FAULT (I've tried turning it on and off multiple times). Neighbours are also reporting problems since the same time yesterday.

Re: York Outage?

Anonymous — Tue, 21 Feb 2023 09:08:16 GMT

Hello,

I've contacted the team now and will post back as soon as I receive an update back.

Thanks

Re: York Outage?

Anonymous — Tue, 21 Feb 2023 09:21:59 GMT

Hi,

The team have confirmed that this is being investigated and I will keep you updated on the progress.

Thanks

Re: York Outage?

Googlyamnesiac1 — Tue, 21 Feb 2023 11:36:49 GMT

Is there an ETA on the resolution of this?

Re: York Outage?

Chris-TalkTalk — Tue, 21 Feb 2023 11:42:57 GMT

Hi Googlyamnesiac1,

Sorry, we don't have an ETA at the moment but we'll update the thread when we do

Chris

Re: York Outage?

Anonymous — Tue, 21 Feb 2023 12:28:21 GMT

Hello,

Would you mind retesting and letting us know if your connection is now working again please?

Thanks

Re: York Outage?

Googlyamnesiac1 — Tue, 21 Feb 2023 12:37:35 GMT

Rebooted everything (turned of and on the white box) but still the same with a red light FAULT displayed.

Re: York Outage?

Anonymous — Tue, 21 Feb 2023 12:43:08 GMT

Hi,

Apologies, I've gone back to the team now to advise and will post back again as soon as I have another update.

Thanks

Re: York Outage?

Googlyamnesiac1 — Tue, 21 Feb 2023 17:44:46 GMT

Is there an update?

Re: York Outage?

Chris-TalkTalk — Wed, 22 Feb 2023 08:15:22 GMT

Hi Googlyamnesiac1,

I can't see any further updates at the moment, are you still experiencing the same issue?

Chris

Re: York Outage?

Googlyamnesiac1 — Wed, 22 Feb 2023 08:23:34 GMT

Yes, as are neighbours

Re: York Outage?

Chris-TalkTalk — Wed, 22 Feb 2023 09:00:35 GMT

OK thanks, sorry it's taking so long to resolve, I'll let you know when I receive any more information

Chris

Re: York Outage?

Googlyamnesiac1 — Wed, 22 Feb 2023 10:10:29 GMT

I really need to know an ETA or at least what the problem is? Are we talking hours, days or weeks to resolve? Should we be looking at alternative providers given in June I understand we have to move anyway? I work from home and am constantly on video calls, which is eating up my mobile phone bandwidth (just had to buy more data today). Please can I get some kind of idea as to how long this is going to go on for?

Re: York Outage?

Chris-TalkTalk — Wed, 22 Feb 2023 10:28:35 GMT

Hi Googlyamnesiac1,

I''ve asked for an update, I'll let you know when I have any more information

Chris

Re: York Outage?

Archer2 — Wed, 22 Feb 2023 13:25:05 GMT

Have you had anyone contact from Talk Talk yet buddy, I too have had the same issue since Monday and its now getting ridiculous the amount of times I'm being fobbed off.