topic Re: Force Majeure in York ????? in Full Fibre

Force Majeure in York ?????

Archer2 — Mon, 27 Feb 2023 13:05:59 GMT

For anyone who has had trouble with the outage in York. Seems like its beyond Talk Talks control wonder what that means for compensation ?

any legal experts on here able to advise what to do next, seems a bit unfair that anyone who has been without a service that we pay for in good faith for over a week is left uncompensated?

would be interested in finding out if anyone has incurred costs due to the internet being out in their home (travel to the office). I know i have

Re: Force Majeure in York ?????

Anonymous — Tue, 28 Feb 2023 08:37:17 GMT

Morning,

Can I just confirm, is your connection now working?

Thanks

Re: Force Majeure in York ?????

Archer2 — Tue, 28 Feb 2023 12:48:13 GMT

No the LOS light is still RED i have reset this by unplugging everything joining the control unit inside the large white box and still nothing ?

Re: Force Majeure in York ?????

Archer2 — Tue, 28 Feb 2023 16:51:47 GMT

no it’s still not working the LOS light is still flashing red

Re: Force Majeure in York ?????

Gliwmaeden2 — Tue, 28 Feb 2023 17:47:38 GMT

Staff will be back during the day, @Archer2.

Once it's resolved, automatic compensation will be calculated:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

You can check further details about what is covered for residential services in the Ts&Cs (accessed via the link at the foot of the page).