topic Re: Internet broken in Full Fibre

Internet broken

toiletrage — Mon, 27 Mar 2023 19:57:39 GMT

Please help

Re: Internet broken

Chris-TalkTalk — Tue, 28 Mar 2023 06:14:43 GMT

Hi toiletrage,

I'm sorry to hear that you're experiencing problems with your service. How are you getting on, is it still not working?

Chris

Re: Internet broken

toiletrage — Tue, 28 Mar 2023 06:20:10 GMT

Hi Chris. No it's still down. Do the lights indicate what's broken?

Re: Internet broken

Chris-TalkTalk — Tue, 28 Mar 2023 06:28:14 GMT

OK thanks. Could you take a look at the following help article. The 'Fix it' section gives information about the lights and troubleshooting steps. Hope this helps

Chris

Re: Internet broken

peteb99 — Tue, 28 Mar 2023 20:54:06 GMT

Hi Toiletrage,

The fault light just means that the AA battery backup isn't working but it doesn't cause a problem unless you have a power cut.

The LOS should be blank and only lights up to indicate a problem (Loss Of Service).

However, the PON light should be on, it's not in your picture, which is a problem. It should be steady or blinking but not completely off. It means that you're not getting through to the network.