https://community.talktalk.co.uk/t5/Full-Fibre/TalkTalk-refusing-to-deactivate-even-though-I-have-switched-to/m-p/2965193#M18910 <P>TalkTalk Customer Support is refusing to deactivate the broadband and telephone package service , even though I have switched to VirginMedia. Virgin Media, new provider,&nbsp; is claiming that they don't inform previous providers because they are not part of OpenReach. The telephone number is ported to VirginMedia,&nbsp; and I am not on any contract with TalkTalk. Still TalkTalk is refusing to deactivate the account. This is a tactic by TalkTalk to get the payments. I am now caught between 2 providers and paying for both!&nbsp;Their customer service is appalling.</P><P>There needs to be more regulation on these providers and protection for customers from these broadband providers.&nbsp;&nbsp;</P><P>We should be allowed to deactivate/discontinue the service when out of contract through the web account or app. We shouldn't be forced to call the Customer Support multiple times getting no effective help/support from them. I have wasted so many hours on this, this is causing me stress, inconvenience and loss of money.&nbsp;</P> Thu, 06 Apr 2023 12:55:20 GMT ajneelam007 2023-04-06T12:55:20Z https://community.talktalk.co.uk/t5/Full-Fibre/TalkTalk-refusing-to-deactivate-even-though-I-have-switched-to/m-p/2965193#M18910 <P>TalkTalk Customer Support is refusing to deactivate the broadband and telephone package service , even though I have switched to VirginMedia. Virgin Media, new provider,&nbsp; is claiming that they don't inform previous providers because they are not part of OpenReach. The telephone number is ported to VirginMedia,&nbsp; and I am not on any contract with TalkTalk. Still TalkTalk is refusing to deactivate the account. This is a tactic by TalkTalk to get the payments. I am now caught between 2 providers and paying for both!&nbsp;Their customer service is appalling.</P><P>There needs to be more regulation on these providers and protection for customers from these broadband providers.&nbsp;&nbsp;</P><P>We should be allowed to deactivate/discontinue the service when out of contract through the web account or app. We shouldn't be forced to call the Customer Support multiple times getting no effective help/support from them. I have wasted so many hours on this, this is causing me stress, inconvenience and loss of money.&nbsp;</P> Thu, 06 Apr 2023 12:55:20 GMT https://community.talktalk.co.uk/t5/Full-Fibre/TalkTalk-refusing-to-deactivate-even-though-I-have-switched-to/m-p/2965193#M18910 ajneelam007 2023-04-06T12:55:20Z https://community.talktalk.co.uk/t5/Full-Fibre/TalkTalk-refusing-to-deactivate-even-though-I-have-switched-to/m-p/2965198#M18911 <P>Hi</P> <P>&nbsp;</P> <P>to place a cancellation for any service you do need to call our Customer Loyalty Team directly, and as per the terms and conditions, give 30 days notice for a cancellation so that any final bill can be prepared and openreach orders raised for an engineer to disconnect the services at the exchange.</P> <P>&nbsp;</P> <P><SPAN style="color:#000000;">Thanks &nbsp;</SPAN></P> <P><SPAN style="color:#000000;">Karl.&nbsp;</SPAN></P> Thu, 06 Apr 2023 13:12:22 GMT https://community.talktalk.co.uk/t5/Full-Fibre/TalkTalk-refusing-to-deactivate-even-though-I-have-switched-to/m-p/2965198#M18911 Karl-TalkTalk 2023-04-06T13:12:22Z