topic Re: UFO customer service zero out of ten in Full Fibre

UFO customer service zero out of ten

Archer2 — Mon, 27 Feb 2023 09:59:58 GMT

Hi I have had no Internet for a week now and what's even worse is that i still don't know why?

After trying to use the live chat function and getting now response after i mention that i'm with the UFO service, or waiting on hold for over 40 minutes only to be cut off. This level of customer service is terrible ! I'm now at this point of raising a to try and get some attention from someone who can tell me what is going on. Can someone from UFO talk talk tell me what i can do.

Re: UFO customer service zero out of ten

Anonymous — Mon, 27 Feb 2023 10:17:23 GMT

Morning,

Our UFO team are investigating an outage which is under investigation and I've asked if they can let me know as soon as they have an estimated resolution date.

Thanks

Re: UFO customer service zero out of ten

Archer2 — Mon, 27 Feb 2023 10:22:48 GMT

Does anyone know what is going on, is it a localised issue to do with my property or is this a bigger thing that effects other areas of York ?

Re: UFO customer service zero out of ten

Anonymous — Mon, 27 Feb 2023 10:30:03 GMT

Hi,

Apologies, I haven't been provided with a specific update other than the team are aware of a outage and that they are working to resolve this as quickly as possible. I've asked if they can give me more updates as soon as they know more so I can post back here.

Thanks

Re: UFO customer service zero out of ten

Archer2 — Mon, 27 Feb 2023 10:56:10 GMT

I'm currently on hold on the number 0800 230 0219 5 minutes upto now

Re: UFO customer service zero out of ten

Archer2 — Mon, 27 Feb 2023 11:00:14 GMT

Sacked that one off for another number i have been given 0800 230 0272 its worth it for the difference in music although it is still bad

Re: UFO customer service zero out of ten

Archer2 — Mon, 27 Feb 2023 11:14:29 GMT

Hi Do you know what this is about my fault was never fixed and now it seems the clock has been reset

Re: UFO customer service zero out of ten

Archer2 — Mon, 27 Feb 2023 11:18:47 GMT

So after 18 minutes i finally got though to some one unfortunately after they said Hello they conveniently cut me off. I would just leave this absolute shower but we have no other option only Virgin who by all accounts are worse, if thats possible

Re: UFO customer service zero out of ten

Archer2 — Mon, 27 Feb 2023 12:16:31 GMT

Re: UFO customer service zero out of ten

Mickyd13 — Mon, 27 Feb 2023 21:41:15 GMT

Our internet went down about a hour ago, we live in Heworth

Re: UFO customer service zero out of ten

Anonymous — Tue, 28 Feb 2023 08:36:21 GMT

Morning,

Would you mind retesting and confirming if this is now working please?

Thanks

Re: UFO customer service zero out of ten

Archer2 — Tue, 28 Feb 2023 17:39:54 GMT

No Still Nothing ?

Re: UFO customer service zero out of ten

Gliwmaeden2 — Tue, 28 Feb 2023 17:58:39 GMT

Starting multiple threads causes confusion, @Archer2.

You have more recent replies from @Anonymous, on this thread:

https://community.talktalk.co.uk/t5/UFO/Force-Majeure-in-York/td-p/2955030#M3256

@Mickyd13, it's a good idea to follow other customers' threads, but if you need specific help for the issue, please start your own thread.

You need to go back to the message board and click on start a topic.

Staff will reply during the day, Monday to Friday.

Re: UFO customer service zero out of ten

Anonymous — Wed, 01 Mar 2023 07:04:54 GMT

Hello,

I'm sorry for the delay. I was advised that the outage was resolved yesterday. I'd recommend contacting the UFO team again as they may need to book an engineer visit for you to resolve this. Unfortunately we cant arrange the engineer visit via the Community.

Thanks

Re: UFO customer service zero out of ten

Archer2 — Wed, 01 Mar 2023 08:12:11 GMT

Hi I have booked an engineer to arrive Last Friday and I'm still waiting, every time i try and contact the team on the two numbers i have posted on here.

so what you're saying is keep ringing the numbers ??????????

great customer service ????????

as for starting multiple threads this is because I'm sick of not getting an answer from anyone.

facts are i pay talk talk for my service but talk talk cant sort anything out in the way of faults so i do the only thing i can and try and contact talk talk.

ridiculous

Re: UFO customer service zero out of ten

Anonymous — Wed, 01 Mar 2023 08:24:18 GMT

Hi,

I'm sorry to hear that. Could you add your name, account number and an alternative contact number to your Community Profile and I will try and arrange for someone from the UFO team to contact you directly. Please do not post any personal information on the Community.

Thanks

Re: UFO customer service zero out of ten

Archer2 — Mon, 06 Mar 2023 20:50:16 GMT

Two engineers were out at my property last week they found that a third party had cut my fibre optic line, can you find out for me if or when they will return. They were from Kelly communications. Oh and how do I apply for compensation is it around £8 per day ?

Re: UFO customer service zero out of ten

Archer2 — Mon, 06 Mar 2023 20:57:15 GMT

Just to confirm relating to my fault it was first reported on 21st February

Re: UFO customer service zero out of ten

Gliwmaeden2 — Mon, 06 Mar 2023 21:08:16 GMT

@Archer2, compensation is awarded automatically but calculated only AFTER the problem is resolved, so that they can calculate the correct number of days without service etc.

Full explanations of how it's applied are here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Re: UFO customer service zero out of ten

Gliwmaeden2 — Mon, 06 Mar 2023 21:14:50 GMT

@Archer2, your current priority is to complete your community forum profile details, as without this, staff cannot identify your account.

You reach your profile area by going via your avatar/name; settings; Personal Information. SAVE CHANGES.