topic Re: UFO service down 02/05/23 in Full Fibre

UFO service down 02/05/23

AndrewSmith82 — Tue, 02 May 2023 16:02:55 GMT

Hi,

My connections been down since 1pm, can't get through to anyone at the UFO team, and talk talk main customer service teams can't help with UFO. Is anyone else having issues with their connections, or is it just mine that's not working?

Thanks

Andy

Re: UFO service down 02/05/23

lydiaf — Tue, 02 May 2023 16:35:06 GMT

Mine went down at about the same time! I’m in York

Re: UFO service down 02/05/23

SamS12 — Tue, 02 May 2023 17:40:32 GMT

Same here, lots of flapping from 12:50 before it finally died at 13:09:33.

Haven't attempted to speak to anyone as I've only just got in from work and had chance to check everything at my side first.

Re: UFO service down 02/05/23

SamS12 — Tue, 02 May 2023 18:06:38 GMT

According to live chat:

"Thank you so much for patiently waiting, Sam. As per gathering information here on our end. There seems to be an issue on York right now. However, in order for us to have accurate information about this, you can try to contact us back tomorrow on the opening hours of Ulta fibre optic department."

Re: UFO service down 02/05/23

SamS12 — Tue, 02 May 2023 20:29:15 GMT

Seems to be back now, not sure what time it came back, as I was running on mobile data before switching back to see if it was working again.

Re: UFO service down 02/05/23

Debbie-TalkTalk — Wed, 03 May 2023 07:12:58 GMT

Hi Andy

Apologies for the delay.

Are you still experiencing this fault?

Re: UFO service down 02/05/23

AndrewSmith82 — Wed, 03 May 2023 08:06:05 GMT

Hi, no the problem was resolved around 9.30pm last night.

Thanks for checking.

Andy

Re: UFO service down 02/05/23

AndrewSmith82 — Wed, 03 May 2023 08:07:40 GMT

Yep, mine started working again around 9.30pm last night. Hopefully everyone else's connection is back too

Re: UFO service down 02/05/23

Debbie-TalkTalk — Wed, 03 May 2023 08:15:10 GMT

Hi Andy

I'm so glad to hear this, thanks for letting me know.

Debbie