topic Re: Netflix series blocked in Full Fibre

Netflix series blocked

FreddyPharkas — Mon, 12 Jun 2023 13:48:10 GMT

I have been watching Queen of the South on Netflix and had just finished series 2. When I tried to start series 3 the next day, it had disappeared from my currently watching on the home page.

I have been using my new firestick on WiFi which has been great. I searched for the series but it does not show at all.

I then tried on my Sharp TV on WiFi Netflix app and exactly the same, it has disappeared.

Then I tried on my mobile, again on WiFi, and still not there.

I asked my daughter to try on her netflix logged in as me and it was there, and she was using her Talktalk

Finally I tried my mobile using my giffgaff mobile data, logged into Netflix and it was there.

So narrowing it down, it looks as if my WiFi has decided to ban this particular series via talktalk account.

I have not asked it to do so, I have not logged into the router to change anything and I have not logged into my talktalk account to change anything.

Any ideas anyone

James

Re: Netflix series blocked

Karl-TalkTalk — Mon, 12 Jun 2023 14:06:51 GMT

We would not block any specific content from Netflix, so this is very strange. Try logging out of Netflix completely on your devices. Where possible, clear any history / cookies etc from any device, reboot , log back into Netflix and see if the content shows.

Thanks

Karl.

Re: Netflix series blocked

FreddyPharkas — Mon, 12 Jun 2023 14:47:10 GMT

Hi Karl,

I have rebooted the router, logged out of Netflix and logged back in as myself and on my daughters account but it still does not show on either account at this location.

I disabled wifi on my phone and logged in using my mobile data and it is showing.

This is very strange, but definetley something to do with talktalk and/or router

Re: Netflix series blocked

Anonymous — Tue, 13 Jun 2023 05:15:31 GMT

Morning,

Have you also tried factory resetting the router and then re-setting this back up?

Thanks