topic Re: Contacting TalkTalk in Full Fibre

Contacting TalkTalk

TonyM10 — Mon, 19 Jun 2023 14:10:56 GMT

I am having to use the Community Pages because I cannot get any reply when I try to email talktalk

Emails to these addressed have been ignored

concerns@talktalkplc.com, info@consumer.talktalk.co.uk, or phishing@talktalk.co.uk to which I’ve forwardwd some phishing but without a response

What email address should I use. I cannot find one on the help pages.

ALSO

I cannot see where I can start a Live Chat (ie online) with you. Where is it?

Re: Contacting TalkTalk

Gliwmaeden2 — Mon, 19 Jun 2023 15:55:48 GMT

@TonyM10, if you lose track of Chat, just put it in the forum search engine. Something like "contact" also works to bring up this result:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Contacting TalkTalk

Arne-TalkTalk — Tue, 20 Jun 2023 13:20:02 GMT

What can we help you with? give us as much information as you can and we can look into it.

Re: Contacting TalkTalk

TonyM10 — Tue, 20 Jun 2023 13:44:06 GMT

Hi,

I simply want an email address for help form talktalk.

Emails to these addressed have been ignored

concerns@talktalkplc.com, info@consumer.talktalk.co.uk, or phishing@talktalk.co.uk to which I’ve forwardwd some phishing but without a response

What email address should I use. I cannot find one on the help pages.

NB I am new to using the community pages. Do I now just waith for a reply

Re: Contacting TalkTalk

Arne-TalkTalk — Tue, 20 Jun 2023 13:43:36 GMT

All those addresses are monitored, but if you are reporting phishing emails they will investigate and block the sender and wouldn't respond, is there a specific question you need answering ?

Re: Contacting TalkTalk

TonyM10 — Tue, 20 Jun 2023 13:52:43 GMT

My email to you were about receiving numerous phishing emails a few I reposted, and but they seem to have ceased, so all is ok for now

But why can't i just communicate with you directly and you reply by email?

If the addresses I've already used are monitored, why don't a simply get a reply by email, instead of my having to use community help? it's very frustrating.

Re: Contacting TalkTalk

Arne-TalkTalk — Tue, 20 Jun 2023 14:05:09 GMT

I will feed this back

Re: Contacting TalkTalk

TonyM10 — Tue, 20 Jun 2023 14:09:44 GMT

Thank you. I will await a response in due course. meanwhile i'll sign off around

today Tuesday

bye