topic Re: Public IP Location in Full Fibre

Public IP Location

nevbull91 — Fri, 22 Sep 2023 10:52:16 GMT

hi All

Just upgraded to Fibre500 from 150 - changeover went ok. One very annoying issue I now have though is that the location of my allocated public IP address is not in my actual location - it's 40 odd miles away!

So sites like google maps that use public IP locations to work out my current location think I'm 40 miles away.

Talktalk support have no clue on how to fix it - operators on the chat have no clue what a public IP address is and if I call, I keep getting cut off of phone calls.

Has anyone else had this issue and a fix??? Or could someone from Talktalk support actually help me?

Re: Public IP Location

Anonymous — Fri, 22 Sep 2023 11:25:20 GMT

Hello,

I'm sorry to hear this. Can I just confirm, have you tried powering down the ONT for a full 30 minutes and then retested this again?

Thanks

Michelle

Re: Public IP Location

Divsec — Fri, 22 Sep 2023 11:29:50 GMT

Hi @nevbull91 and apologies to @Anonymous for interfering, but this is how Google location works "Google uses a geolocation system called Wi-Fi location tracking to determine your location. This method is similar to using GPS, but instead of relying on satellites, it uses Wi-Fi networks and access points to pinpoint your location." According to Google.

Re: Public IP Location

nevbull91 — Fri, 22 Sep 2023 11:49:27 GMT

hi Divsec - I have a wired setup - no WIFI.

Nev.

Re: Public IP Location

Gondola — Fri, 22 Sep 2023 12:17:46 GMT

Your public IP address is issued by the TalkTalk Network Edge router which may well be located 40 miles from your home. Geo-location by public IP address does not identify your home location or the location of your router.

Google advice on how to Find & improve your location.

Re: Public IP Location

nevbull91 — Fri, 22 Sep 2023 12:17:06 GMT

Thanks Gondola - interesting. So why has it been fine for the 18 months I had fibre 150 and now it’s 40miles off?

Re: Public IP Location

Gondola — Fri, 22 Sep 2023 12:24:03 GMT

The Edge router issuing your public IP address has changed.

I added a link to Google in my reply so that you can tell Google Maps your exact home location.

My public IP address currently tells me I'm 12 miles from where my home is.