topic Re: Switching back to talktalk in Full Fibre

Switching back to talktalk

srjohnston80 — Thu, 21 Sep 2023 16:14:18 GMT

I was with talktalk for years and the service was great. I decided to change over to virgin, but had loads of internet outages.

I decided to swap back to talktalk as I need reliable internet with working from home.

I was due to go live today, but internet is still not connected. I saw it briefly connect at lunchtime for about half an hour then it died again.

I also have not received my 2 Eero Pros yet either. Can someone please help? I am not really getting anywhere on the phone. They just said I am connected.

I work in IT and very familuar with internet setups. I even have a netgear nighthawke router wifi 6 router I plugged into my BT modem and it is not able to pick the internet up. But it is picking it up from my virgin router ok.

Re: Switching back to talktalk

ONTnonotagain — Thu, 21 Sep 2023 16:22:30 GMT

Until one of the forum people sees you try this.

Which router are you trying to connect with?

Assuming you have a 3rd party one you'll need to set the Vlan to 0 and not all routers allow this, an Asus model will & a few others will also but you'll need to look up if your one does.

It will need to be in dynamic connection mode also & you may get a connection that way.

However if you can't set the vlan to zero only a TT intervention will sort that to allow a non TT router to connect as many of the new connections are set a certain way, ask Chris to sort it for you.

Re: Switching back to talktalk

ferguson — Thu, 21 Sep 2023 16:25:32 GMT

Do you have a device which you can connect directly to the ONT and see if the service works that why? I imagine the Virgin connection is still working if you haven't cancelled it yet.

Re: Switching back to talktalk

srjohnston80 — Thu, 21 Sep 2023 16:42:02 GMT

That wont work unfortunately You need the router to pickup the external IP and then dish out a local IP to the end device. I will say my bt openreach box has 1 green light on the left hand side and 2 on the right. No red lights, so somewhat of a good sign.

Re: Switching back to talktalk

srjohnston80 — Thu, 21 Sep 2023 16:43:55 GMT

@ONTnonotagain Netgear RAX200 wifi 6 router. I also had a couple of old Eero Pro 5 routers as well. They should work on the Fibre 900 line but not sure. I will look into setting vlan to 0. How do I contact Chris?

Re: Switching back to talktalk

Gliwmaeden2 — Thu, 21 Sep 2023 17:12:31 GMT

@srjohnston80, staff won't be back on here before the morning.

It's really better that you don't post further till they pick up this thread, as each new response is delaying its progress in the queue for attention.

Wait for them to get back to you tomorrow.

Re: Switching back to talktalk

ferguson — Thu, 21 Sep 2023 18:48:51 GMT

Well, it will work if you can connect a device such as a laptop directly via ethernet to the LAN port of the ONT, just for testing.

Re: Switching back to talktalk

Anonymous — Fri, 22 Sep 2023 06:20:24 GMT

Morning,

Does the connection work if you connect directly at the ONT?

Thanks

Michelle

Re: Switching back to talktalk

srjohnston80 — Fri, 22 Sep 2023 07:07:19 GMT

Good Morning @Anonymous No I plugged a laptop directly into the ONT box and not getting any internet at all.

Re: Switching back to talktalk

Anonymous — Fri, 22 Sep 2023 07:10:20 GMT

Hello,

Ok thanks for confirming. what lights are currently on the ONT please?

Thanks

Michelle

Re: Switching back to talktalk

srjohnston80 — Fri, 22 Sep 2023 08:01:36 GMT

@Anonymous

Hi Michelle, I have 1 green light on the left side. Then 2 green on the right side. It did briefly connect for about half an hour yesterday at lunch time, so that suggests the kit at my house is ok. I think it is more a problem at the exchange. I also checked my order this morning and it still shows inflight. Plus I have not received the two Eero Pro routers yet.

At a guess I think my order has got stuck somewhere and the routers did not get sent out. I have my original order number. Would you be able to check the status of it?

Re: Switching back to talktalk

Anonymous — Fri, 22 Sep 2023 08:34:30 GMT

Hello,

Can I just confirm, is the FTTP number in your Community Profile correct? Please do not post any personal information on the Community.

Thanks

Michelle

Re: Switching back to talktalk

srjohnston80 — Fri, 22 Sep 2023 08:41:46 GMT

Hi no it isn't that was a previous contact. I dont currently have an FTTP number so I updated my profile with the SL number that is currently showing as inlfight.

Re: Switching back to talktalk

Debbie-TalkTalk — Fri, 22 Sep 2023 08:44:54 GMT

Hi srjohnston80

I'm just sending you a Private Message to confirm some details so we can look into this further.

Thanks

Re: Switching back to talktalk

Debbie-TalkTalk — Fri, 22 Sep 2023 09:14:18 GMT

Hi srjohnston80

Thanks for confirming your details. I'm just looking into this further.

Debbie

Re: Switching back to talktalk

srjohnston80 — Fri, 22 Sep 2023 10:57:03 GMT

Hi @Debbie-TalkTalk

Were you able to look at it at all?

Thanks,

Stephen

Re: Switching back to talktalk

Debbie-TalkTalk — Fri, 22 Sep 2023 11:00:26 GMT

Hi Stephen

Sorry for the delay.

I've raised this issue to the relevant team as it's a provisioning fault.

As soon as the team come back to let me know it's resolved then I will let you know.

Thanks

Debbie

Re: Switching back to talktalk

srjohnston80 — Fri, 22 Sep 2023 14:23:40 GMT

Hi @Debbie-TalkTalk

I assume I wont start paying for my package until it goes live? So far it has been about 24 hours and still no internet.

Thanks,

Stephen

Re: Switching back to talktalk

Anonymous — Mon, 25 Sep 2023 05:46:48 GMT

Morning Stephen,

Can I just confirm, has there been any change since your last post please? I've also included our auto compensation help guide below,

About your auto compensation credit - TalkTalk Help & Support

Thanks

Michelle

Re: Switching back to talktalk

srjohnston80 — Mon, 25 Sep 2023 08:53:38 GMT

Good Moring @Anonymous Hope you had a good weekend. Still no change, it is still showing as inflight. I was able to find out the order got stuck in the robotics queue and that is why it did not progress. Hoping it will get sorted this week. My virgin internet ends on 15th Oct so need to have the new talktlak line up before then.