topic Upgrade in Full Fibre

Upgrade

ClaireT636 — Wed, 27 Sep 2023 09:23:06 GMT

Hi all, sorry if this is the wrong place.

I'm trying to upgrade from fibre 65 to 150, although I haven't received a confirmation email and the engineer is supposedly coming out today. It still says upgrade to fibre 150.

Thanks in advance!

Re: Upgrade

Gliwmaeden2 — Wed, 27 Sep 2023 09:37:45 GMT

Phone or use Chat directly if worried, to speak to the full fibre team, @ClaireT636.

03451 720088

Re: Upgrade

Arne-TalkTalk — Wed, 27 Sep 2023 10:48:36 GMT

Hi @ClaireT636

I can see a confirmation sent today 27th, have you checked your spam junk mail folders.

Re: Upgrade

ClaireT636 — Wed, 27 Sep 2023 11:16:13 GMT

Thanks mate, I have done they're empty for some strange reason. At least the confirmation is there.

Re: Upgrade

Arne-TalkTalk — Wed, 27 Sep 2023 11:22:49 GMT

it was to a yahoo address, which is different from the one you used for the community.

Re: Upgrade

ClaireT636 — Wed, 27 Sep 2023 11:34:55 GMT

Hi, I've checked my yahoo spam folder too and there's nothing in there which is why I was confused as to why I'd had no confirmation email

Re: Upgrade

Arne-TalkTalk — Wed, 27 Sep 2023 12:41:00 GMT

Strange. The install is set for the 12.10.23 so you should start receiving SMS messages nearer that date.

Regards

Re: Upgrade

ClaireT636 — Wed, 27 Sep 2023 13:17:34 GMT

I thought that was weird too, hopefully they come through and it's not something wrong with my phone haha.

Do I still need to renew the fibre 65 or will it carry over?

Thank you

Re: Upgrade

Arne-TalkTalk — Wed, 27 Sep 2023 13:26:12 GMT

fibre 65 will carry on until the switch