topic Re: Switching to Full Fibre in Full Fibre

Switching to Full Fibre

tsmiggy — Mon, 11 Sep 2023 18:02:43 GMT

Hi. Following a email today, with regards to switching to Full Fibre, i do a few questions, if someone can help.

At the moment my router sits behind my TV, All outputs from the router are used. I could if required switch some devices to WiFi. One of the outputs goes to a Power Line Adapter, and then another Power Line Adapter is in the loft, running cameras through a switch. This works fine. Will this still be the case if and when i switched to Full Fibre?

I also have Power Line Adapters running devices in one bedroom, again working fine. Would this be ok with Full Fibre.

i do have and will still need a land line. At the moment this is on the socket located in a central position in the hall way. I assume this would become VOIP, and would connect straight into the new router. Which i assume i can ask to be located again behind my TV. Of course this would now mean my Phone going behind the TV, but i do have two cordless connections, once again would this work fine with Full Fibre.

Sorry for going on a bit, but things work fine now, and that is the way i would like keep it.

Thanks Folks

Re: Switching to Full Fibre

ferguson — Mon, 11 Sep 2023 19:24:35 GMT

Have a look here:

https://community.talktalk.co.uk/t5/Articles/How-Full-Fibre-is-installed/ta-p/2555166

Re: Switching to Full Fibre

mthorpe2 — Mon, 11 Sep 2023 20:24:15 GMT

I had my router behind the telly moved it to nearer where the ONT was going to be before they installed it after reading an article in a Computer Mag about it being a possible cause of slower WiFi only had 2 power sockets there so bought a 3 gang converter from Screwfix to plug the Hub 2 router ONT and phone base station in.

Then ran an ethernet cable back for the wired connection to the telly

Re: Switching to Full Fibre

Anonymous — Tue, 12 Sep 2023 05:43:02 GMT

Morning,

Please let us know if you need any additional assistance 🙂

Thanks

Re: Switching to Full Fibre

tsmiggy — Mon, 18 Sep 2023 13:56:57 GMT

What i fail to understand, is what are the benefits to the end user, by switching to full fibre.

I have Fibre 65, good speed reliable. I run cameras via power line adapters, i have a four output router, meaning i can hard wire devices.

My wifi works fine. I have a phone in the hall way and that is fine. I run a wireless printer upstairs.

What are the advantages of trading that in for, a phone that now must be wired from the router. Cameras that may or may not work, if reports are to be beleived, a printer that may or may not work. Wifi could now, not be what is was, again based on reports. And a cable ran into my newish house from outside. What am i likely to acheive by switching.

Re: Switching to Full Fibre

Chris-TalkTalk — Mon, 18 Sep 2023 14:46:02 GMT

Hi tsmiggy,

Full Fibre (FTTP) eliminates the copper connection from the street cabinet to your home, and replaces it with optical fibre. The copper cable is older technology which can cause the connection to be more problematic and also limits speeds. I appreciate it can be hard to make a case for Full Fibre if you are completely happy with your current FTTC service and current speeds are more than adequate for your needs.

Chris

Re: Switching to Full Fibre

tsmiggy — Wed, 20 Sep 2023 15:06:48 GMT

Thank you for a honest reply. I do have another question, if i did go down the Full Fibre Route. Would i still get Caller ID on my phone via the VOIP route, as i do now.

Thanks

Re: Switching to Full Fibre

ferguson — Wed, 20 Sep 2023 16:13:56 GMT

Speaking from experience: yes, I do.

Re: Switching to Full Fibre

tsmiggy — Wed, 20 Sep 2023 17:56:22 GMT

Thanks

Re: Switching to Full Fibre

tsmiggy — Thu, 21 Sep 2023 15:18:44 GMT

Hello once again. Now i am on a roll, could i ask another question 😊

Ok the fibre cable enters my house. I have a router, thats fine. Am i able to use my existing phone, which is plugged into the existing socket, with this system. I think i plug my existing phone into the new router. I have heard adapters mentioned.

Have i missed anything out?

Thanks

Re: Switching to Full Fibre

mthorpe2 — Thu, 21 Sep 2023 15:51:21 GMT

If you have a Hub 2 the phone plugs into the green socket at the rear

Not got an Eero think you get an adaptor with one of those

Re: Switching to Full Fibre

Sloc45 — Thu, 21 Sep 2023 20:36:21 GMT

TT seem to be forcing us to go Full Fibre almost without getting permission.I object to the unscrupulous way TT have set about converting customers to this..I have been on a new Fibre65 contract for only 3 weeks and TT are virtually forcing Full Fibre on me.I choose not to change at prrsent, mainly because of the huge problems I have encountered with TT .I need to look around and select another broadband provider,with an effective customer service and a straightforward marketing strateg

Re: Switching to Full Fibre

tsmiggy — Fri, 22 Sep 2023 09:02:56 GMT

I did have a email, about this. It was then followed by a text message giving me a date for installation. There was a option to cancel, so i cancelled.

My reason for cancelling was that, i did not have enough information about Full Fibre. The other reason is my contract is soon to expire, so i wanted to keep my options open.

I have found some helpful people on here, and i have had my questions answered. I am still in the position, of not making my mind up, but like i say, my contract ends soon. Then i will discuss my options with TalkTalk.

I have found TalkTalk to be fine, and i do find it difficult to complain. I do not know, if i am a lucky one or not. But i can only say it, as i see it.

Re: Switching to Full Fibre

tsmiggy — Fri, 22 Sep 2023 14:00:19 GMT

Just a quick one. Some people seem to have a HUB 2 router, and others a Eero. On the HUB2, it as 4 output ports. That would be more suitable for my set up.

Can i choose which router i am supplied with?

Thanks

Re: Switching to Full Fibre

ferguson — Fri, 22 Sep 2023 14:14:49 GMT

It is supposed to depend on which package i.e. speed you order, but latterly customer services do seem to be flexible if you express your preference when ordering.

Re: Switching to Full Fibre

tsmiggy — Sun, 24 Sep 2023 14:00:33 GMT

I have the option to renew my package in my account. If i do that, and did not get a HUB2 router. Would this be something i could take up with, the support team on here? Or would i still have to call Talktalk?

Thanks

Re: Switching to Full Fibre

Gliwmaeden2 — Sun, 24 Sep 2023 15:20:42 GMT

Best to call Talktalk or use Chat for all details of renewals, @tsmiggy, rather than renewing online.

Re: Switching to Full Fibre

ferguson — Sun, 24 Sep 2023 15:20:58 GMT

What offer are you seeing? Personally, I always find it best to contact the customer loyalty team directly, they usually offer a bit of wiggle room on pricing and you can discuss your router needs at the same time. Any issues after that can always be followed up here.

Re: Switching to Full Fibre

tsmiggy — Sun, 24 Sep 2023 15:48:58 GMT

Thank you once agaain folks 👍

Re: Switching to Full Fibre

tsmiggy — Mon, 25 Sep 2023 14:23:42 GMT

This morning i contacted Talktalk, about a few things, that i would like to clear up with regards to Full Fibre. Originally i did receive a text message last Sunday(17th September) informing me of a install date. I cancelled the install the next day, based on the fact i needed varification on some matters.

Today when i spoke to Talktalk, they informed me, that the install had not been cancelled, and was still active. Once we had spoke about a few matters, i then agreed to keep the install, as it was active on their system, and i was happy to go ahead.

Early this afternoon, i received a text message, telling me that the install was cancelled. Once again i contacted Talktalk, explaining that i had agreed to keep the install. Their system is still not showing a cancellation, so they confirmed it will. go ahead on the original date.

Anyone fancy running a sweepstake lol. I say it will not go ahead, any takers lol.