No order confirmation email

Adele0905 — Sun, 08 Oct 2023 11:27:25 GMT

Hi,

I placed an order on 14/09 for the Fibre 900, once I completed my order, it said at the end that I would receive an order confirmation email shortly. It is now 08/10 and I still have not received any email to confirm the order, I have not received and kit through the post and the supposed go live date is 13th Oct. I have tried to call to speak to someone about this matter, however I can't get through, I'm assuming because I'm not a live customer? This whole experience already is shocking and is making me question whether to come to talk talk all together if they can't even get this part right. I have never experienced such shoddy customer service in all my life with any service or product that I have ordered online. I have no idea what is going on? Please can someone enlighten me with this matter. I have screen shots from the order having going through and have been provided an order number. Please can someone help. I am altogether considering just staying with my current provider at this stage.

Adele

Re: No order confirmation email

Arne-TalkTalk — Thu, 12 Oct 2023 13:21:56 GMT

Hi Adele0905

Thanks for your post, sorry that you are having issues.

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

topic Re: No order confirmation email in Full Fibre

No order confirmation email

Re: No order confirmation email