topic Engineer didn't turn up in Full Fibre

Engineer didn't turn up

ClaireT6360 — Thu, 12 Oct 2023 18:50:37 GMT

Hi, so an engineer was supposed to come out today to install my upgrade from fibre 65 to fibre 150. Waited in all and nothing just a reminder message. My account is also still showing i am on fibre 65.

Thanks

Re: Engineer didn't turn up

Chris-TalkTalk — Fri, 13 Oct 2023 06:47:39 GMT

Hi Claire,

Are you upgrading to Future Fibre?

Chris

Re: Engineer didn't turn up

ClaireT6360 — Fri, 13 Oct 2023 13:44:31 GMT

I have no idea to be honest, the upgrade was for full fibre 150, my package is fibre 65 though.

Re: Engineer didn't turn up

Chris-TalkTalk — Mon, 16 Oct 2023 06:27:30 GMT

Hi ClaireT6360,

I've sent you a PM to confirm some details so that we can look into this further

Chris