topic Re: Eero not connecting in Full Fibre

Eero not connecting

geo1231 — Sun, 15 Oct 2023 13:27:25 GMT

I have recently had full fubre installed and today recieved my eero. When setting up the app setup fails on WAN Ip address. I tried the troubleshooting methods suggested in the app but none helped. From googling it seems that this is an issue that requires TalkTalk to fix. Can you please help?

Thanks

Re: Eero not connecting

KeithFrench — Sun, 15 Oct 2023 14:03:56 GMT

What lights are on the ONT, have you tried turning it off for at least 30 minutes?

Re: Eero not connecting

Chris-TalkTalk — Mon, 16 Oct 2023 08:20:17 GMT

Hi geo1231,

If you still need assistance can you please answer Keith's questions

Thanks

Chris

Re: Eero not connecting

geo1231 — Mon, 16 Oct 2023 12:55:28 GMT

Hi Keith,

All 4 lights are solid green on the ONT and yes I have tried the switching off for 30 mins suggestion.

Thanks

Re: Eero not connecting

KeithFrench — Mon, 16 Oct 2023 13:47:46 GMT

Thanks for that. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if you can, please include the serial number from your ONT in the Private Notes section. Please also try to include an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Eero not connecting

Chris-TalkTalk — Mon, 16 Oct 2023 13:53:09 GMT

Hi geo1231,

As Keith has asked, can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris