topic Re: Openreach FTTP free upgrade in Full Fibre

Openreach FTTP free upgrade

Wolffy69 — Sun, 15 Oct 2023 23:32:28 GMT

Okay... And I'm sure you're all fed up with this by now... But... I have received a text from Openreach about the free FTTP upgrade, engineer coming November 6th... I currently have the TT fibre 35 plan. My questions are - Will I need a new router, and, I currently have a phone line extension (RJ11?) from the main Openreach box to where my router is upstairs. Will I be able to keep this extension (Even if I need to change the cable) and can the engineer do this for me?

Re: Openreach FTTP free upgrade

KeithFrench — Mon, 16 Oct 2023 08:58:37 GMT

Have you been offered Digital Voice with this upgrade? If so, you will be provided with either be given the Eero and a Grandstream ATA for the phone solution or the Sagemcom Wi-Fi Hub 2, which does the lot in one unit.

All the engineer will do is to connect one phone (or the base station of a DECT cordless phone), depending which you have to the phone port of either the Grandstream or the WiFi Hub 2.

Any existing phone cabling is totally down to you. The phone port on the ATA or hub behaves like a telephone master socket. To cabling to another socket is possible, but it depends on your skills. See this video on how to do this:-

https://www.youtube.com/watch?v=Id_KGXMcJHk&ab_channel=MyMateVINCE

Re: Openreach FTTP free upgrade

Wolffy69 — Mon, 16 Oct 2023 10:11:23 GMT

All I have is a text from Openreach, no other correspondence, no offers of anything. I can run the extension myself... Would I need to upgrade the extension from old bt cable though? I was thinking of getting some cat6 in case I take a full fibre offer. Thanks for replying 🙂

Re: Openreach FTTP free upgrade

KeithFrench — Mon, 16 Oct 2023 10:18:25 GMT

The cabling required for these extensions is the standard BT telephone cabling (CW1308), not Ethernet at all.

Re: Openreach FTTP free upgrade

Wolffy69 — Mon, 16 Oct 2023 10:32:55 GMT

K, thanks muchly :). Let's hope it all goes ahead okay.

Re: Openreach FTTP free upgrade

Anonymous — Thu, 19 Oct 2023 12:05:35 GMT

Hi Wolffy69,

Please let us know how you get on and if you need any assistance 🙂

Thanks

Michelle

Re: Openreach FTTP free upgrade

Wolffy69 — Fri, 03 Nov 2023 12:52:21 GMT

Hey :). The router new has arrived... Can I get it set up now, or do I need to wait until the engineer has been?

Re: Openreach FTTP free upgrade

Karl-TalkTalk — Fri, 03 Nov 2023 13:24:55 GMT

If there are no issues with your current router / connection, I would wait for the engineer.

Karl

Re: Openreach FTTP free upgrade

Wolffy69 — Sun, 12 Nov 2023 13:10:03 GMT

All went well, and connection is 4 times better :). My final question about this is...

When the full fibre deals say "No phone line" does that mean no landline capability at all, or It becomes per minute billing, or I have to pay extra to have it?

Oh, and does the digital voice mean I can link my mobile to landline, if so, how do I enable it?

Re: Openreach FTTP free upgrade

Gondola — Sun, 12 Nov 2023 13:19:16 GMT

"no phone line" means no 'phone service or connection for a 'phone voice service. So no conventional 'phone line voice service nor a Digital voice service via broadband / voice over internet protocol (VOIP) service. Just data only broadband. It's all set out during the initial order process at what a data only service means.

Re: Openreach FTTP free upgrade

BarryJohn — Thu, 12 Sep 2024 19:17:02 GMT

A openreach man came again today. We are not satisfied. The phone still buzzes. We are 74year old pensioner and we need a phone due to the fact we are both ill. I am Barry *removed for security.*

Re: Openreach FTTP free upgrade

ferguson — Thu, 12 Sep 2024 19:21:33 GMT

Hi @BarryJohn

I have removed your personal details there, you should never put such information on a public forum.

This thread is very old and defunct now. You should start your own topic, click here.

Also, please make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond.