topic Re: Full Fibre upgrade / Digital Voice in Full Fibre

Full Fibre upgrade / Digital Voice

Nadeem-Aslam — Wed, 18 Oct 2023 13:18:16 GMT

I'm being upgraded to full fibre and digital voice, i'm just a bit concerned how the digital voice will work as i only have a Hub1 and not a Hub 2 with additional green port. Which means my standard / dect phone won't work, I thought TT might have sent out new router, but my install is for 23rd Oct and nothing yet.

Anyone know the process - will Openreach bring the router - as i'm just being updated to lowest Full Fibre i don't believe TT send out an eero.

Thanks

Re: Full Fibre upgrade / Digital Voice

Chris-TalkTalk — Wed, 18 Oct 2023 14:09:57 GMT

Hi Nadeem-Aslam,

Which service are you being upgraded too (speed)? - You should receive either a wifi hub 2 or eero with digital voice adapter, depending on which Future Fibre package you are upgrading too.

Chris

Re: Full Fibre upgrade / Digital Voice

Nadeem-Aslam — Wed, 18 Oct 2023 16:02:29 GMT

Hi Chris

I'm assuming it Full Fibre 65 - as Talk Talk initiated the upgrade with and email and letter which said Openreach would reach out.

So i don't know if that gets relayed back - i know you can use digital voice with app on phone i'm sure worst case i can work it out. But would be nice if that was communicated.

Thanks for update

Re: Full Fibre upgrade / Digital Voice

Anonymous — Thu, 19 Oct 2023 05:40:13 GMT

Morning,

If it is Full Fibre 65 then this should be a Wifi Hub 2. The router will usually arrive at least 24hrs prior to the upgrade. Please let us know how you get on.

Thanks

Michelle