topic Open Reach Switch over to Full Fibre text message confirmation in Full Fibre

Open Reach Switch over to Full Fibre text message confirmation

lil262 — Wed, 18 Oct 2023 17:54:01 GMT

I received a text message from Open reach / talk talk saying I was being switched over to full fibre and an open reach engineer will have to visit my address on a set day/time and it asked me to text back with CONFIRM if it was ok.

I texted CONFIRM but it went undelivered, tried it a few more times but no luck. Any idea why this is and who to contact please?

Re: Open Reach Switch over to Full Fibre text message confirmation

Anonymous — Fri, 20 Oct 2023 08:32:35 GMT

Hello,

Is this still happening since your last post please? Have you also been in contact with our Future Fibre Team directly?

Thanks

Michelle

Re: Open Reach Switch over to Full Fibre text message confirmation

arochi1 — Sat, 21 Oct 2023 12:31:57 GMT

There are lots of other ISPs that basically resell openreach packages E.g., Zen (who I use). BT and openreach are a bit more intermingled than other ISPs, but any openreach-based ISP can do what you need

Re: Open Reach Switch over to Full Fibre text message confirmation

Arne-TalkTalk — Tue, 24 Oct 2023 10:38:21 GMT

Hi lil262

Sorry that you are having problems

Best option would be to call the loyalty team on 03451720088 , ask to be transferred to the full fibre team they will be able to help.

Sorry for any inconvenience caused