topic Re: PS4 won't connect to wifi in Full Fibre

PS4 won't connect to wifi

Rachy_lou — Mon, 09 Oct 2023 23:08:12 GMT

Hi, since upgrading to full fibre I have had nothing but problems. Now my daughters playstation won't connect to the WiFi which is obvs the end of the world 🙈

I've seen a few people having the same issue but nothing to resolve it, anyone got any ideas please?

I've already changed the home safe settings on the eero app

Re: PS4 won't connect to wifi

Debbie-TalkTalk — Tue, 10 Oct 2023 07:20:40 GMT

Hi Rachy_lou

I'm sorry to hear this.

Are any other wireless devices experiencing issues or only the PS4?

Re: PS4 won't connect to wifi

Rachy_lou — Tue, 10 Oct 2023 10:12:00 GMT

There's been some issues with my daughter's iphone too

Re: PS4 won't connect to wifi

Debbie-TalkTalk — Tue, 10 Oct 2023 11:09:56 GMT

Hi Rachy_lou

Thanks for your reply. Have you had a look at the below help pages for help with wireless issues?

Problems connecting a device to eero - TalkTalk Help & Support

eero Support | Future Fibre | TalkTalk Help & Support

Re: PS4 won't connect to wifi

Rachy_lou — Sat, 14 Oct 2023 23:28:55 GMT

Hi, yes I've been through all that

Re: PS4 won't connect to wifi

Debbie-TalkTalk — Mon, 16 Oct 2023 07:17:24 GMT

Hi Rachy_lou

Would you like me to send a replacement eero for testing?

Re: PS4 won't connect to wifi

Rachy_lou — Wed, 18 Oct 2023 17:12:35 GMT

Yes please. We've tried the PS4 at a neighbours and it works fine there

Re: PS4 won't connect to wifi

Karl-TalkTalk — Thu, 19 Oct 2023 05:40:57 GMT

Could you add your home phone number or account number to your 'Community Profile' rather than the mobile, so I can locate your account and dispatch the router.

Thanks

Karl.

Re: PS4 won't connect to wifi

Rachy_lou — Thu, 19 Oct 2023 08:09:05 GMT

Hi, I've added both of those to my profile

Re: PS4 won't connect to wifi

Karl-TalkTalk — Thu, 19 Oct 2023 08:15:06 GMT

I've ordered the replacement EERO for you.

Regards,

Karl.

Re: PS4 won't connect to wifi

tayor93 — Thu, 19 Oct 2023 11:29:44 GMT

I had a similar problem a few months back. You could try and reset your router by using a pin in the reset hole for about 10 seconds That fixed the problem for me. Warning though if you have changed your password it will reset it back to default

Re: PS4 won't connect to wifi

Karl-TalkTalk — Thu, 19 Oct 2023 12:02:18 GMT

The Eero does not have a pin hole reset and is done through an app.

Karl.