topic Re: Switching to Shell Full Fibre 100 in Full Fibre

Switching to Shell Full Fibre 100

berendbotje — Mon, 23 Oct 2023 15:05:47 GMT

Hi,

My contract ends of the 22nd of November, I've asked Shell to come install their router and full fibre on the 15th of November, am I correct in assuming this will not incur extra fees + that I don't need to inform TalkTalk as they're both on the FTTP OpenReach network?

Thanks

Re: Switching to Shell Full Fibre 100

fr8ys — Mon, 23 Oct 2023 16:04:01 GMT

If, in your ordering process you requested Shell to handle the cancellation with TalkTalk that should be ok. If you didn't, you need to phone and speak to the loyalty team to give 30 days notice.

if you wish staff to look into, you are in their queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Switching to Shell Full Fibre 100

Gliwmaeden2 — Mon, 23 Oct 2023 19:06:56 GMT

@berendbotje, how to cancel your service with Talktalk is detailed here:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Due to the complexities of switching these days, Talktalk recommends that you also get in touch yourself to confirm at the Talktalk end of the arrangement too:

Re: Switching to Shell Full Fibre 100

berendbotje — Tue, 24 Oct 2023 08:33:44 GMT

Thanks fr8ys, I added it in my private notes and customer/phone number bit.

Re: Switching to Shell Full Fibre 100

Arne-TalkTalk — Tue, 24 Oct 2023 13:22:52 GMT

Hi berendbotje

The switching process for FTTP is not the same as standard FTTC, I would recommend calling us and advising the loyalty team you are cancelling this way we can be sure to cancel your billing account.

Call us on 03451720088.