topic Re: City Fibre Uninstall in Full Fibre

City Fibre Uninstall

Joe71 — Tue, 17 Oct 2023 19:33:37 GMT

Does anyone on here know how I can get the City Fibre box and modem removed from my property? Turns out I’m not going to be using it. Thanks.

Re: City Fibre Uninstall

Anonymous — Thu, 19 Oct 2023 12:23:46 GMT

Afternoon,

Has the service been cancelled?

Thanks

Michelle

Re: City Fibre Uninstall

Joe71 — Thu, 19 Oct 2023 16:11:26 GMT

Yes service due to end 13/11/23

Re: City Fibre Uninstall

Anonymous — Fri, 20 Oct 2023 07:39:52 GMT

Hello,

Can I just confirm, have you been in contact with our Loyalty Team directly as they should be able to advise?

Thanks

Michelle

Re: City Fibre Uninstall

Anonymous — Fri, 20 Oct 2023 07:55:33 GMT

Hi,

Just to add to this, you may be asked to return the router in a pre paid returns bag but we wouldn't remove the ONT from the property.

Thanks

Michelle

Re: City Fibre Uninstall

Joe71 — Fri, 20 Oct 2023 08:26:46 GMT

Loyalty said about returning the router if they send a bag. The the city fibre box has been installed under false pretences as far as I’m concerned and I want it removed. Is there a number for city fibre? I could ask one of the guys in the vans I suppose.

Re: City Fibre Uninstall

Debbie-TalkTalk — Fri, 20 Oct 2023 08:33:56 GMT

Hi Joe71

Apologies, we have spoken to our Products Team and they have said we can't arrange for this to be removed.

This can affect future installations if you or someone else orders a FTTP service.

Re: City Fibre Uninstall

Joe71 — Fri, 20 Oct 2023 16:20:58 GMT

OK. I’ll speak to City Fibre to see if I can get it removed because another supplier is going to put another box on the wall!

Re: City Fibre Uninstall

Arne-TalkTalk — Tue, 24 Oct 2023 13:19:18 GMT

Let us know how it goes.

Re: City Fibre Uninstall

Joe71 — Tue, 24 Oct 2023 14:48:09 GMT

City Fibre said I should get back in touch once the service ends and they should be able to remove the equipment