topic Re: Full fibre upgrade appointment in Full Fibre

Full fibre upgrade appointment

richtea — Mon, 23 Oct 2023 18:18:54 GMT

I'm writing this on behalf of my parents who are also TalkTalk customers, but they're currently away on holiday and unable to contact you.

They were contacted by TalkTalk recently and organised an Full Fibre upgrade date of the 7th November, and received an email and text message to confirm this, excerpt from the email below:

We've changed the date of your Full Fibre broadband with Digital Voice service upgrade at No. xx at postcode ending xxx to Tue 07 Nov following your request.

Now they're away on holiday they're getting missed calls and texts to arrange a date for this same upgrade, but don't have any phone reception so are unable to call back.

I'm assuming these calls have been made mistakenly. Can you help confirm whether their original appointment date of Nov 7th is still valid if I was to give you their details via DM or similar?

Many thanks, Rich

Re: Full fibre upgrade appointment

richtea — Tue, 24 Oct 2023 12:04:47 GMT

Just added my parents' TalkTalk details to my private notes, as per the suggestion on Kettle's thread from last week, in case it helps.

Re: Full fibre upgrade appointment

Arne-TalkTalk — Wed, 25 Oct 2023 08:17:42 GMT

Hi richtea

The install is still booked for the 7th Nov between 1pm and 6pm.

Regard

Re: Full fibre upgrade appointment

richtea — Wed, 25 Oct 2023 10:37:08 GMT

Thanks Arne, they received an email this morning confirming this information too, which I'm assuming is down to you – much appreciated!

Re: Full fibre upgrade appointment

Arne-TalkTalk — Wed, 25 Oct 2023 12:39:29 GMT

Happy to help.