topic Re: Eero 6 pro, accessing advanced features in Full Fibre

Eero 6 pro, accessing advanced features

callumh89 — Wed, 25 Oct 2023 09:59:44 GMT

I've received my Eero 6 pro for my FTTP which is due to be installed in the next couple days

I was checking out the router and aside from it not having enough ethernet ports (i can probably get a switch to help but id rather not)

Ive noticed that the DDNS setting is locked behind an Eero plus subscription which i cannot find a way to sign up for.

Is there a way to access this or can i send it back for another device that doesn't hide features behind a pay wall?

Edit to say apprantly i can continue using my old talktalk router. but would still be nice to know if i can access the DDNS setting on the Eero 6 pro via talktalk?

Re: Eero 6 pro, accessing advanced features

KeithFrench — Wed, 25 Oct 2023 10:27:03 GMT

Presumably, this is because Amazon is the actual DDNS provider for the Eero DDNS service, unlike other DDNS providers such as No-IP. Many people in the Eero forums are calling for this feature to be added.

Re: Eero 6 pro, accessing advanced features

callumh89 — Wed, 25 Oct 2023 10:45:40 GMT

Ah yeah that makes total sense. But still I can’t seam to subscribe to plus as my router is from talktalk it says

Re: Eero 6 pro, accessing advanced features

KeithFrench — Wed, 25 Oct 2023 11:57:07 GMT

What does it say?

Re: Eero 6 pro, accessing advanced features

Gondola — Wed, 25 Oct 2023 12:42:39 GMT

Hi callumh89

When your eero Pro 6 is active on the TalkTalk network then the included TalkTalk subscription, described as eero Secure but renamed by Amazon as eero Plus, will be active and shown on the Home page as eero Plus is active.

The Discover tab will have the eero Plus features including, under the Advanced Security heading, DDNS.

Re: Eero 6 pro, accessing advanced features

callumh89 — Wed, 25 Oct 2023 13:07:36 GMT

I’m not seeing this at the moment.

I can see Eero secure is there in the discover tab and is active but there is no DDNS option but there is a message that says more features available at account.eero.com

Following this link it says my current subscription is eero Secure. There is a button for ‘UPGRADE TO EERO PLUS’ but it does nothing apart from say contact TalkTalk with questions about my subscription.

Re: Eero 6 pro, accessing advanced features

Gondola — Wed, 25 Oct 2023 13:10:42 GMT

Correct. Your service is not live.

Re: Eero 6 pro, accessing advanced features

callumh89 — Wed, 25 Oct 2023 13:12:19 GMT

Ah cool yeah makes sense 😂

Re: Eero 6 pro, accessing advanced features

Anonymous — Fri, 27 Oct 2023 09:40:13 GMT

Hello,

How are you getting on?

Thanks

Michelle

Re: Eero 6 pro, accessing advanced features

callumh89 — Fri, 27 Oct 2023 10:00:13 GMT

Hey!

my service went live yesterday however I still don’t have eero plus subscription. I assume it just take a day or 2 to update?

Re: Eero 6 pro, accessing advanced features

Chris-TalkTalk — Fri, 27 Oct 2023 10:44:55 GMT

Hi Callum,

It looks as though our systems haven't fully updated yet. Can you see how it goes over the weekend and if you are still experiencing problems by Monday please let us know and we'll look into it further

Chris

Re: Eero 6 pro, accessing advanced features

callumh89 — Wed, 01 Nov 2023 14:11:33 GMT

Hey! I’m still only seeing Eero Secure as the subscription and not able to access the + features yet

Re: Eero 6 pro, accessing advanced features

Anonymous — Thu, 02 Nov 2023 06:12:39 GMT

Morning,

Can I just confirm, does this show as active if you log into your My Account?

Thanks

Michelle

Re: Eero 6 pro, accessing advanced features

callumh89 — Thu, 02 Nov 2023 08:00:16 GMT

If I log into My Acount I can see the page for my eero but no mention of secure+ subscription

if I log in in eero my account it says I can upgrade to plus but it’s managed by talktalk

Re: Eero 6 pro, accessing advanced features

Arne-TalkTalk — Mon, 06 Nov 2023 13:23:19 GMT

Have you spoken to our full fibre team?

Re: Eero 6 pro, accessing advanced features

callumh89 — Fri, 10 Nov 2023 10:53:12 GMT

Hey!

yes I tried that and was told talktalk don’t support the eero pro 6 router 😅

Re: Eero 6 pro, accessing advanced features

Debbie-TalkTalk — Fri, 10 Nov 2023 12:18:01 GMT

Hi callumh89

Do you mean accessing eero secure content pages?

Managing your eero secure content filters - TalkTalk Help & Support

Re: Eero 6 pro, accessing advanced features

callumh89 — Fri, 10 Nov 2023 12:19:41 GMT

Accessing the DDNS setting that is locked behind an Eero secure plus subscription

Re: Eero 6 pro, accessing advanced features

Debbie-TalkTalk — Fri, 10 Nov 2023 12:24:23 GMT

Hi callumh89

Can you send me a screenshot of this message you are seeing please? (please remove any personal information before sharing the image)

Re: Eero 6 pro, accessing advanced features

callumh89 — Fri, 10 Nov 2023 12:31:48 GMT

it’s not so much an error message. It’s more that I was told the secure plus subscription would be active once my fibre was active but I’m still seeing the following