topic Re: Connection date in Full Fibre

Connection date

Divadi — Fri, 27 Oct 2023 21:12:26 GMT

Openreach has cancelled our date on Monday 30th October, and rescheduled it on December 27th. This is not acceptable. Can you sort it out?

We are obviously struggling without Internet connection

Re: Connection date

KeithFrench — Fri, 27 Oct 2023 21:12:48 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Connection date

Arne-TalkTalk — Tue, 31 Oct 2023 08:48:26 GMT

Hi Divadi

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards