topic Re: Connection issues in Full Fibre

Connection issues

Gangerlv — Sat, 28 Oct 2023 08:49:09 GMT

Hi, i was having some random dropouts during the day so did a line test and been told to contact the team.

But the button doesnt do anything.

Any ideas?

cheers

Re: Connection issues

Gliwmaeden2 — Sat, 28 Oct 2023 08:59:25 GMT

Full details of opening hours and how to contact Talktalk are available here, @Gangerlv:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

If the blue button doesn't work, try a different browser / enable pop ups / disable ad blockers.

Possibly best to contact them using a mobile device and data as, when they run further tests, the line drops and you can lose the conversation.

Running line tests can take c 20 minutes at times.

Staff are not on here before Monday.

Re: Connection issues

Anonymous — Mon, 30 Oct 2023 06:51:18 GMT

Morning,

How are you getting on, do you still need assistance with this?

Thanks

Michelle

Re: Connection issues

Gangerlv — Tue, 31 Oct 2023 17:12:14 GMT

Hi Michelle,

it seems that internet hasnt dropped in last 3 days, but sync speed seems a bit low - 49Mbps.

I was having signal dropouts, so did a line test and was advised to contact the team, but unfortunatly im at work when the chat is available.

cheers

Re: Connection issues

Anonymous — Wed, 01 Nov 2023 06:42:58 GMT

Morning,

Thanks for the update. I've checked the connection stats now and the line test is detecting a potential voice fault. Are you experiencing any issues with the voice service such as noise on the line or no dial tone? Is the router also connected directly at the test socket at the moment?

Thanks

Michelle