topic Re: Power line adapters in Full Fibre

Power line adapters

NeilMcC — Thu, 02 Nov 2023 14:21:05 GMT

My power line adapter has no lights, could this be causing my lack of internet. I have a new wi do hub router, all connections are ok but amber flashing light!
Also how do I get replacement talk talk adapters? Thanks.

Re: Power line adapters

KeithFrench — Thu, 02 Nov 2023 15:55:03 GMT

Are the PLAs on the WAN port of the router then? What happens if you try them in different power outlets?

Which make/model of PLA do you have, where were they purchased within TalkTalk & roughly how long ago was this?

Re: Power line adapters

NeilMcC — Thu, 02 Nov 2023 16:09:09 GMT

One of them where the TV is works fine, the other that would usually be connected via yellow Ethernet cable to the router, displays no lights. I have tried in other power plugs but same result.

Purchased them from Talk Talk, maybe 5 years ago, Huwawei is the brand.

Re: Power line adapters

KeithFrench — Thu, 02 Nov 2023 16:10:44 GMT

Then that is not the cause of the orange flashing light on the router. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Power line adapters

NeilMcC — Thu, 02 Nov 2023 16:44:18 GMT

Thanks, I have an engineer appointment booked for next week but want to problem solve as much as possible so that it isn’t something that I am or not doing?

Re: Power line adapters

Anonymous — Fri, 03 Nov 2023 06:28:02 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Power line adapters

NeilMcC — Fri, 03 Nov 2023 06:55:55 GMT

Profile updated.

Re: Power line adapters

Karl-TalkTalk — Fri, 03 Nov 2023 07:00:51 GMT

A set of adapters are on the way to you.

Regards,

Karl.

Re: Power line adapters

Karl-TalkTalk — Fri, 03 Nov 2023 07:02:11 GMT

I've also sent a quick survey to you via PM.

Karl.

Re: Power line adapters

NeilMcC — Fri, 03 Nov 2023 07:40:45 GMT

Wow thanks Karl, that is amazing service.

Re: Power line adapters

Karl-TalkTalk — Fri, 03 Nov 2023 07:41:55 GMT

You're Welcome 🙂

Regards

Karl

Re: Power line adapters

Karl-TalkTalk — Mon, 06 Nov 2023 11:46:37 GMT

Hi Neil,

the adapters were dispatched on Saturday, so are on the way to you.

Regards,

Karl.