topic Re: Contract length increased in Full Fibre

Contract length increased

Brian65 — Thu, 02 Nov 2023 17:00:46 GMT

Full fibre was installed in late October and all seems to be working.

However after looking in my account, I see that my contract has been renewed for another 18 months, it was due to finish in June 2024 and now runs until April 2025. I was not informed it would be renewed and it was TalkTalk's idea to install full fibre not mine. Anyone else found this?

Re: Contract length increased

Divsec — Thu, 02 Nov 2023 18:07:36 GMT

Hi @Brian65 looks like your previous contract was replaced with a new one, do you have any emails from Tt advising of this or the contrary? Your post has been escalated and you should hear tomorrow from the team who can help you.

Re: Contract length increased

Arne-TalkTalk — Fri, 03 Nov 2023 13:29:24 GMT

Hi @Brian65

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards