topic Re: Full faster fibre in Full Fibre

Full faster fibre

silverbird63 — Fri, 03 Nov 2023 14:41:12 GMT

Hi just had installation today. Lights still flickering from orange to white. Speed test shows status poor.

Please help

Thanks

Re: Full faster fibre

KeithFrench — Fri, 03 Nov 2023 16:20:25 GMT

That sounds like your installation is not completed correctly.

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

Re: Full faster fibre

silverbird63 — Fri, 03 Nov 2023 16:40:46 GMT

We have a solid light now white, but speeds only download 45.5 and upload 19 it says status poor. Run into problem .

Thanks

Re: Full faster fibre

KeithFrench — Fri, 03 Nov 2023 21:49:43 GMT

Hi @silverbird63

Are these speed tests done on a wireless connection? What speeds were you expecting (I have no idea what package you are supposed to be on)? If you have a PC or laptop with an Ethernet connection, try unplugging the cable out of the red WAN port on the router & connect it to the PC. What speeds do you get there?

Re: Full faster fibre

silverbird63 — Sat, 04 Nov 2023 08:45:50 GMT

We have full fibre. It's so poor I got 17 this am right next to the router .

Thank you

Re: Full faster fibre

Gliwmaeden2 — Sat, 04 Nov 2023 09:06:30 GMT

@KeithFrench, this is a continuation of this issue:

https://community.talktalk.co.uk/t5/Full-Fibre/Full-fibre-65/td-p/2988182/page/3

So staff are aware and in the midst of support, and there is a Complaint in progress.

Re: Full faster fibre

Gliwmaeden2 — Sat, 04 Nov 2023 09:07:59 GMT

@silverbird63, staff will be back on Monday.

Perhaps better to continue on your previous thread to avoid confusion.

Re: Full faster fibre

KeithFrench — Sat, 04 Nov 2023 10:40:57 GMT

Hi @silverbird63

@Gliwmaeden2 has pointed out to me that this is a continuation of another thread, which I was not aware of. I can help a lot with wireless reception issues if you want. I will leave it for now, unless you request my help on that thread, which I will subscribe to. Then I will be more than happy to try & improve your problems if WiFi based.