topic Re: Please turn off Wifi Optimisation in Full Fibre

Please turn off Wifi Optimisation

masonic0804 — Sat, 04 Nov 2023 13:50:38 GMT

Hi,

Please could you turn off wifi optimisation on my line/router. I've been having trouble with a device disconnecting and it seems to be related to the router switching to a more congested channel.

Thanks!

Re: Please turn off Wifi Optimisation

Debbie-TalkTalk — Mon, 06 Nov 2023 06:54:35 GMT

Hi masonic0804

Sorry for the delay.

Just to confirm, are you using the Huawei WIFI hub?

Re: Please turn off Wifi Optimisation

masonic0804 — Mon, 06 Nov 2023 06:58:43 GMT

Hi Debbie, It's a Sagemcom FAST5364 according to the web interface.

Re: Please turn off Wifi Optimisation

Debbie-TalkTalk — Mon, 06 Nov 2023 07:02:35 GMT

Hi masonic0804

Thanks for your reply.

I've checked again and I've found your router and switched the WIFI optimisation off.

Please let us know how the connection compares.

Debbie

Re: Please turn off Wifi Optimisation

masonic0804 — Mon, 06 Nov 2023 20:25:05 GMT

Thanks, that's great. It certainly seems to have done the trick. WiFi has remained on the selected channels, and device connections have been stable since the change.

Re: Please turn off Wifi Optimisation

Debbie-TalkTalk — Tue, 07 Nov 2023 06:28:49 GMT

Hi masonic0804

I'm so glad to hear this, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Please turn off Wifi Optimisation

masonic0804 — Sat, 18 Nov 2023 12:57:19 GMT

I'm just following up a couple of weeks later to confirm that turning off WiFi optimisation has had a huge impact on the stability and performance of my wifi networks. Prior to this change I was getting the dreaded "connected without internet" several times a day on my phone, and other devices would drop off the network at regular intervals. Since the change I have not had a single issue with any of my devices. 😁

Re: Please turn off Wifi Optimisation

Debbie-TalkTalk — Mon, 20 Nov 2023 06:36:14 GMT

Hi masonic0804

I'm so glad to hear that everything is now working ok, thanks for letting us know 🙂

Debbie